In a word my dealings with this firm have been 'brilliant'. I have purchased quite a few items from Prima Ltd (Bailey) recently and I have been impressed not only by the quality of the goods, but also by the standard of professionalism and helpfulness of the staff.

The Aftercare team were excellent and sorted my problem

Just dont buy a Bailey if your not prepared to have parts falling off, diesel heaters not even connected to fuel tank, blinds that wont stay up, Roof skylight leaking, this is just the start of an A4 sheet list of defects on Bailey Endeavour B62. The quality is so poor I would be embarrassed to put my name to it. Obviously no quality control.Bought new in June 2024. To make the whole situation worse, Now been waiting ,since reporting defects in July/August to have warranty work carried out. Booked in November!! 2024, then cancelled as no parts available. Just spoke to the dealer and still some parts not available and it seems the parts now in stock wont get dispatched until all the parts are in stock. Bottom line is dont buy a Bailey if your not prepared to repair yourself to keep using while waiting for warranty work to be carried out. I did write to Bailey via their contact page hoping to get a response and therefore resolvev the issues without having to write a negative review. As expected no reply from Bailey

Emailed and the next day warranty all sorted and transferred. That’s great service. Thanks Bailey warranty dept.

Very prompt

The response from Bailey despite it being the christmas holiday was quickly answered as soon as they came back into work.

My caravan was picked up for a back to factory repair with a 12 week duration. Now 16 weeks later I understand the repair has been carried out and inspected by Quality but it seems to be in a dispatch Limbo land. I called and emailed the retailer multiple times but they seem unable to get anything positive from Bailey. I called Bailey myself who advised it was marked for dispatch but I needed to call the retailer to get the date. I did this but all they could say was it was scheduled for delivery by the end of the week. That's what Bailey told them last week and the week before. So it seems each party is using the other as an excuse. Given that Bailey physically has my caravan for a manufacturing defect for me the responsibility lies there.

On the guide lines for reviews ! Bailey of Bristol could improve greatly if they had people on customer services that actually have knowledge of the products they build. I,am Still awaiting an email From aftercare! I have been waiting 5 days upto now.

Why do so few of the aggravated posts on here make no mention of the supplying dealer. It's their legal duty to resolve the issues, maybe using Bailey indirectly.

One week ago (on 7 November), I wrote a review entitled "Serious (and continuing) Quality Issues and Poor Aftercare" about my new Bailey Endeavour B62 camper van. Bailey After Care replied to the review within 24 hours, saying: "we would like to reassure you that your email with the issues you have raised is being reviewed. I have asked a member of the Aftercare Team to contact you and acknowledge your email and they will take control of obtaining the answers you require." Foolishly, I thought Bailey were finally going to be in touch and might even come up with solutions to the serious problems affecting my van (and those of many other new owners). But, eight days later, I've still heard absolutely nothing from Bailey, not even an acknowledgement of my emails and certainly no hint that the problems are going to be resolved. My van is still unusable because the heating/hot water doesn't work. The dealer from whom I bought the van is also in the dark. What does it take for Bailey to engage with its customers and take problems seriously. Every day my van is unusable costs me in insurance, vehicle tracking fees, depreciation etc. Bailey really don't seem to care once they have your money. Absolutely shocking service.