I am in the market for a used caravan and have a few questions and concerns. Bailey have been great. Really helpful with quick replies to emails. Very reassuring. Brilliant service, particularly as I am not purchasing a new product on this occasion.

Bought an 11 year old Bailey Approach motorhome back in March 2023 and in the course of a 2 month holiday and having clocked up 4500 miles a few external items need replacing, mainly bumper panels. Contacted primaleisure their parts division only to be told these parts have been 'discontinued' and their suggestion would be try and source through a 'breakers' yard instead. Customer service '0'. Therefore please take note if you are considering purchasing one of their second hand motorhomes. JC

Bailey Caravans series 5 have taken a step backwards from the series 4, the large front infinity window is not fit for purpose as the lack of fly screens means they can't be opened in hot weather, also the front window blinds do not match the other window blinds in colour and are without doubt inferior quality, apart from that door magnets dropped off covers for speakers dropped off and on close inspection doors don't align properly overall I wish I kept my cadiz series 4 or bought an adria

We purchased a bailey phoenix 640+ at the start of August to replace our swift sprite alpine 4. We have found the van to be very bright and spacious and tows very well. We have been away twice for a total of 10 days since buying the van and have had no teething issues at all.

Having had our new Unicorn Madrid V since April I am now even more sure that Bailey have made a mistake when deciding not to fit nets to all the front windows. During this hot weather which obviously brings more insects you cannot leave these fronts windows open or even on the first catch. This design is ridiculous on a van where everyother opening aperture has a net. This design gives a lovely big window that really is non functional and a waste of money,also a great shame because overall I feel the van is good other than the usual odd bits falling off,blinds and grab handle covers all of which is quite normal within the caravan and motorhome world.

Purchased a new Bailey Ancona SE Grande from Forest Of Dean Caravans. Superb dealership and thrilled with the caravan.

Bailey754DL, where do I start, the one bed moves only 5cm before fail light comes on, various light fittings fall down, garage door lock only locks in the open position, habitation door is delaminating, bung hole cover raised by 2cm leaving a very sharp edge for granddaughter to cut herself on and the number plate fell off. This reminds me of British Leyland, I so thought we had moved on from this. Response from Bailey is poor, no urgency no care. At some point I will dump this vehicle and buy German.

I bought a Bailey Phoenix this April and have found that the brackets that bolt the front panel to the floor have torn through the structure of the panel. I wish I could put photos on here, it should never have left the factory. The front panel has been made wrong and there is no drip edge on half of it, allowing water to drip into the edge of the floor. Baileys idea of a repair is they will send a scratch and dent repair man round to put some filler in and spray it. I have asked for a refund which they are refusing. I have now got a solicitor involved.

I have had a few minor issues with the caravan but my main complaint is the time for repairs. I waited 3 months for a hinge to support the kitchen extension. Now 27th August I am still waiting for a replacement window blind which was ordered 22 April. I would suggest you avoid Bailey caravans as there are plenty other makes which hopefully care more about customer service. I did contact Bailey after their response on Trustpilot and was told the replacement blind was sent to "Duncans" the caravan company who sold and services my caravan in July, "No date given". I was subsequently sent a letter from the service company on 5th September who said the replacement had been received.

Having invested in a Bailey Phoenix Plus 644 last February, it seems I've purchased a turkey. From the front bed slats being too short to make a stable bed and me ending up on the floor, the fridge door falling off every time it's opened, and the veneer peeling off the bathroom door, it seems the faults are adding up daily. I won't mention the amazing shimmy required to get around the bed during the night,! We bought off plan as it was during lockdown so we hadn't got the chance to see the rare demonstration model before purchasing. Our caravan came with a scratched floor which I'm still awaiting response and resolution for. Parts were ordered March 22 for the bed slats and Feb 23 for the fridge. After sales seem to be beyond a nightmare . It's not fun to sleep in the awning when I've spent £24 grand on a caravan! Please advise??