Caravan delivered not as specified on order. Bathroom door is different size, to frame. So doesn’t close. The other item I’m told is on back order, 6 to 12 months. I would say I was amazed someone answers the phone at Bailey, when I contacted them. Which was good to know, as I spoke to a very nice gentleman. Who sadly blamed the Dealer, who sold me the Caravan. Which I thought was unfair, as Bailey built the caravan and inspected prior to being release as fit for use. It was brand new, delivered to the dealer. The dealer says he can't get a date form Bailey, for the delivery of the missing item (ATC). He has so many warranty claims and services to complete, it will be 8 weeks before I can bring the caravan in to be looked at. I sense Bailey do care and have issues with quality control or poor management, leadership, production standard's. I wanted a British built Caravan, to support British jobs and industry.

I bought my Bailey brindisi February 2022. During this year we have had several issues which luckily our dealer was able to help with: 1. Window frames came unscrewed on 3 of the windows 2. Splash back behind the sink slid down 3. Microwave had to replaced as not working. 4. The fridge was not working properly a wire was loose at the back. 5. The boiler is not working at the moment so no heat or hot water.our dealer is looking at this for us at the moment. As this is a new caravan I am very angry that we have had these problems. I feel that this caravan was not put together with the care and precision that I would have expected from a Bailey. I would expect a response

Very poorly made and the after care is just about none existent I will never buy or recommend anyone to purchase a Bailey caravan

We’ve been dealing with Di at Prima leisure. She’s gone above and beyond to help us and we are so grateful. Can’t rate her enough as customer service is key!

We have twice spoken to Mr Nicholas East regarding questions we had pertaining to our 1999 Bailey Caravan. Despite not having purchased the caravan from Baileys of Bristol, Mr East gave us a lot of his time over the telephone. He provided us with the caravan manual, and talked us through the battery and charging options for our model. He was extremely knowledgeable and informative, and his input has been invaluable to us.

I was provided with a handbook for an older model very promptly. I am impressed with the service and I will probably upgrade in future with another Bailey product. Thankyou Mr. East

Spoke to customer service team about getting an annual service done. The lady was very helpful and knowledgeable and informed me who I had to use and the relevant timescales.

Our Bailey Seville 5 2022 is just not worth the money we paid for it, very poor build throughout. Like the other reviewers of this caravan I am bitterly disappointed. None of the drawers fit properly and we took it in last week for a whole week to have them done and Bailey sent the same drawers out again. They have corrected this fault on this years caravan so why not all of ours who have bought this caravan. When we got it the waste pie for the bathroom was not even connected up underneath the caravan and the microwave door would not open fully. The pump blew off because there was a kink in the pipe inside the caravan and this caused a leak inside as well plus I had to buy a new pump and hire a mobile caravan engineer to sort it out on Anglesea. I could go on believe me. Bailey sort yourself our you have gone to pot. Update as of 28th July 2023 - Bailey it appears do not have any parts to repair my caravan according to Lowdhams. Took mine in for repair this week and when I was told this I bought a Swift caravan, hope this will be a better company to deal with. That is it as far I am concerned - no more dealings with Bailey

Brought a new Bailey Pegasus Ancona 2022 model and collected it on March 21st 2023 . Cannot believe that a new caravan can be built and contain the amount of faults / defects which are listed below: 1- Front window requires replacing ( condensation & dropped in ) 2 - Outside light requires replacing ( mould , moss inside) 3 - Front bottom corners are loose ( requires refitting) 4 - Front panel , one side is rigid the other side has flex 5 - Back window blind broken ( Drops down on one side) 6 - Back side curtains do not even meet together when drawn 7 - Bunkbed falls foward when seat back rest is removed 8 - Bunkbed holder is actually fitted with a rusty washer & fixing 9 - Cornice above back top cupboard is fitted not level 10 - Draw not fitted level 11 - Back small wardrobe door is bowed ( requires replacing ) 12 - Back shelf is loose and leaning forward 13 - FLOOR , debris or screw head starting to protrude through the vinyl in-between the bathroom door & Fridge along with a staple present at the front of the van in the centre of the floor 14 - Main wardrobe door is bowed ( requires replacing ) 15 - Worktop damaged on the top ( requires replacing ) 16 - Side panel from the microwave down to the work top has an additional hole in with no fixing required within the area ( panel requires replacing) 17 - Kitchen doors not fitted kevel along with the lamination coming off one door ( requires replacing ) 18 - Kitchen back wall panel is bowed on the top 19 - Front LH curtain rail fell down when the caravan moved 6 miles 20 - Front Rh curtain rail is not fitted level due to being longer than required 21 - Ceiling light fitting loose on one side 22 - Toilet roll holder missing ( 2 holes in the panel) 23 - Bathroom mirror not fitted level 24 - Wire exposed and trapped from the top of the toilet flush 25 - LED light cable exposed from ceiling to shelf which is not visible in another Ancona 26 - Mastic missing within the shower Cubicle 27 - Mastic missing around the sink 28 - Shower waste not connected with the main waste under the caravan 29 - Bathroom door shut requires replacing How has this managed to be built and presented to me with these amount of defects , appreciate that some of these are minor issues which should have been rectified prior to collection but there are also a few bigger concerns regarding integral panels which will have to be removed along with the vinyl. I have already submitted the photos into Bailey which clearly identifies all the above defects. In sumnary A Very Very poor standard of quality within the finished product and it feels like Bailey do not want to know. This will be my First & Last Bailey Caravan.( Absolutely disgusting level of service all around once the money is taken ) Further to your reply on 21/04/23 I have already submitted the photos into Bailey , again how have you managed to supply a very poor quality product . I have returned the caravan and got a full refund under the consumer rights act 2015 .

We bought a Bailey Unicorn Carbrera a year ago and up to now have had a dozen faults. Every time we take it out something else fails. We did contact Bailey but they didn’t want to know! It’s been a very frustrating year and will definitely not buy another Bailey Caravan.