I write this to express my deep dissatisfaction with my New Bailey Alora, purchased for £70,000. I was initially excited about the van, particularly its advertised off-grid capabilities, including the new diesel heating system. However, my experience has been far from what was promised of at least 2-3 days off grid. On my first trip to the Outer Hebrides, we couldn’t even manage half a day off-grid before receiving warning signals and the heating system failing to start. As a result, we were forced to find an electric hookup every night, which was incredibly challenging and expensive on remote islands, especially during the off-season. This greatly affected our dream trip. When I returned home, I left the van in storage as I was informed it would take five months to repair battery/heating/wiring loom system. Upon attempting to use the van again, I discovered that the leisure battery fuse had blown, which I replaced, but the heating system wouldn’t work at all, even when connected to electric hookup. I had no choice but to return the van to storage again, awaiting further repairs. 4 months of payments on this van and I can’t use it. Additionally, I have encountered several other issues with the van, including: Decals peeling off. Problems with the cooker ignition. The rear light cluster filling with water. The fresh water tank floods the interior of the van when filled. Given that the van is only 4 months old, I am extremely disappointed with the quality and functionality of the product. This has been an incredibly frustrating experience, and I am left feeling gutted by the situation. The van is fantastic, ticks all of our requirements, but falls way short on meeting its intended purpose and functionality! I’m so upset and might just reject it all together.

Following on from my review of the poor aftercare in February 2024, I am still waiting on Bailey to replace the front window blinds in my Bailey Alicanto Porto 2022 model under a new warranty claim (reference 7649903) in April 2024 as we had to move dealer due to the demise of Robinsons of Chesterfield. This has still not been addressed by Bailey and my emails to the aftercare department remain unanswered. the blinds are now not functioning correctly and may soon render the caravan unusable. I have today contacted my local MP as this level of warranty service would not be tolerated within any other industry. Following on from the reply from Bailey I do not expect to receive a reply in person they are just paying lip service to the berating they are getting in public

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I spoke with Bailey customer service team regarding transferring my caravan warrenty over from original owners and it was all sorted very efficiently and made easy to do ..

We had a problem with the upholstery in our Bailey Alicanto Grande caravan, £33,000 top of the range van. the seam on one of the corner cushions started to come apart. The cushion was returned and a repair was made which did not last. The cushion was returned to the dealer who contacted Bailey only to be told they were not using that upholsterer any more and anyway the claim was out of warranty, it was actually out by 1 month and they refused to accept any responsibility. given that the item was already reported and accepted as faulty I do not think that any self respecting business would not accept responsibility. This was a top of the range caravan and the service received is not acceptable

I ordered our Bailey Bear and was delighted when it arrived two days later! It will look lovely in our Phoenix

I wrote to Bailey on 30.01.25 regarding warranty transfer of my new (to me) Bailey Autograph 794i. By the 4th February, I had a response informing me it had been transferred and later the same day, I had written confirmation. This was, I felt, excellent customer service.

The communication and service from Jaquie was excellent, very helpful.

I bought my Bailey Brindisi NEW in 2020 and it's been regular serviced. In 2024 I was told there was 100% damp nearside front and off side rear. The other two corner readings were in the high 20s. A warranty claim was submitted and after a week and a half Bailey have approved the claim. That was fantastic news for my wife and I. Brilliant service! The only down side was they couldn't advise when the parts required would be available. That was today 31st. We're need it repaired and back before our first booked holiday the first week in May. Keep up the good work Bailey. And deliver my parts so work can commence..

Bought a Bailey Phoenix from the NEC show in November 2023. Collected it January 2024. Fairly happy with it until it's first service, when we are advised it has a damp problem. It appears that the two nearside storage doors have leaked and the floor is soaked under the fixed bed and the front seat. The dealer we bought from has stopped trading. Bailey themselves not interested. Told us to call dealers to find one that would fix under warranty. Called 5 dealers who all said no, they only do warranty work on caravans they actually sold. Eventually found one who said they would help, although they are so busy, they can't even assess it for 5 weeks and they are quite a way away. I cannot believe that the dealers aren't willing to do warranty work. I am disgusted at the quality of the Bailey, not cheap at £25k. We had a Swift previously, until it got stolen last year. We had it 6 years, no damp. The Bailey also has a part missing from the side door lock, which means the door sometimes blows open. Also the bathroom door is hard to shut properly. We hope all this will be addressed under the warranty, but it has certainly put us off Bailey.