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Pools Supply Unlimited advertised a pool pump EC-015583 as a direct replacement my pump 011580. After receiving the pump and testing it out, I found it would not put enough pressure to the system. I contacted customer service for a RMA return number and was denied and referred to THE MFG Pentair for warranty. After talking with Pentair they told me I was sold the wrong pump. Pentair put me back to Pools Supply. I gave them the case number and haven't heard a word back from Pools Supply. After reading many, many similar experiences I know I am out $909.00. I should have done more research into Pools Supply before I made the purchase. They bury there policy about testing the equipment that they sell you. If you test it or in their words "use it" it can not be returned. Even though the product was falsely advertised as a "DIRECT REPLACEMENT! DO NOT BUY ANYTHING FROM THIS COMPANY! I don't know what world you live on but in my world a direct replacement means "A DIRECT REPLACEMENT" DON'T SAY IT IF IT ISN'T TRUE!

On April 5th, 2023, we ordered a Waterway Proclean single cartridge filter from this company (Pool Supply Unlimited). We received the item on the 24th (19 days later), on Saturday May 6th, and when it was unboxed for the installation, we saw that the inlet port was damaged beyond use (see images). I went to their website and filled out a Refund/RMA request on Sunday the 7th of May, but no one reached out to us for a refund or return shipping label. After calling multiple times eventually I got through, and a ticket was created by Isaac Chagoyan (sales) who requested photo proof of the damage. These images were sent on the 11th of May for a “UPS Damage claim”. This is where things took a turn. I am still waiting for my refund and for a return shipping label on this item. I was told that they have all they needed but still it's been over two months since the initial purchase, and I have yet to receive my refund for a broken product. In all this time my pool has turned green, and I had to front the additional cost to purchase another unit (with another company thankfully) to get everything working properly. I don't understand why, given the proof of damage (sent images), that my money is being held hostage by this company. They couldn’t even hold up their end of the transaction! No one have ever reached out with an update, or to process my refund. In fact, every conversation with the company was initiated by me. To this date, my last email to Isaac was 11 days ago with him telling me to “please stand by for a response”. This has been one of my worst customer service experiences so far and just an outright fraudulent business practice, holding people’s money ransom. If you are considering buying from the company, DON’T! Save yourself the time and hassle. It’s not worth the aggravation. BUYER BEWARE!

I ordered parts and overpaid for two days shipping its 5 days later and they should be here today. There is no one answering phones its hours before you get a call back. the customer service is awful. Will not be using them again and will not recommend to anyone.

I ordered three parts for a UV light. Two came in in 5 days. The most important is a quartz tube that protects the bulb. That took 8 days and came in broken. I wrote to the seller who asked for proof so I sent a picture. He has continued to stall. First, he said he was waiting for the manufacturer to respond. After 2 weeks, I was emailed a new invoice with a $0 balance but no explanation. I write daily but they are totally unresponsive.

Zero "stars" would be more accurate. Worst organization I've done business with. Their descriptions are B/S and there staff don't have a clue. Just another web-based virtual inventory scam operation. Avoid these clowns!

Went on website to order two large pieces of equipment, a pool heater and a pool chiller, website shows both items as "In-Stock". Called x2 to confirm and no one answered both times to ultimately find out that neither item was in-stock and up to 6-8weeks away. asked them about it through online chat and they abruptly ended the chat(Sergio) when I accused them of false advertisement. Buy Elsewhere

On their website it says each case of the glass tile I ordered contains 15 square feet of tile. But below that it adds, in smaller print - these tiles are sold in 12” squares of tile. So I ordered what I thought was 30 sq feet of tile and instead I received 2 measly sheets of 12” squares of tile. Then of course they were willing to send me more, but I would have had to pay for extra shipping to have it arrive for a job the next day. Lousy business practice, poor advertising that shows they’re dishonest and cheating their customers. I won’t be back!

Do not buy from this company...they will rip you off with their warranty lies!

If I could give them zero stars I would. Called them and explained the pool light model I had and being it was an older model asked which one I should order. The told me the part number and took my order over the phone. When it arrived it looked too big for the niche so called back and was told I could try and wait until my installer came and see if it fit. Installer came and it was too big, I called them back and they asked for pictures, I sent them pictures and then they told me oh you put it in the pool we wont take it back now. how else do you tell if it is going to fit? Now no refund no exchange nothing but rudeness. Stay far away from this company. Wish I would have seen all these reviews before I ordered from them. Buyer beware