Ordered pool chairs....we received no other communication from this company other than them charging my card approx $1500.00. I emailed/called many times to make contact and ended up having to have the Visa Fraud/Dispute department investigate the charge. I later cancelled the order and actually received the cancellation confirmation from this company....never got my money back though. Stay away from this company...they steal your money!

Received pump damaged, communication is problematic. They did make good on the replacement.

Don’t order from this company , this has been a nightmare when it shouldn’t have to be so difficult , they sent me a part that doesn’t work and is faulty and now refusing to send me details to send it back for a refund telling me to contact the manufacturer which there is no details who the manufacture is. This interaction has been a horrible experience and I should have read the reviews 1st I should have known better . Now I maybe be out $521 dollars .DONT ORDER FROM THEM .

I ordered on May 17th, and immediately received an email that they would send tracking info when the pool shipped. June 1st, I called and left a Voice mail and sent an email. The Voice mail was never returned. The email was returned 5 days later and told me my order would take another 6-8 weeks to arrive. I stated that was unacceptable and he gave me a number to call. I called that number and the lady could not find my order. Left another voice mail, it is 3 days later and still no return call. Cancelled the order through my bank today.

This company has disgusting customer service. Multiple emails and voicemails over a week were ALL unanswered. Their recorded phone message says how they've been working 16 hour days, blah, blah, blah. And how much they appreciate "your business". With any luck, this company will be out of business and off the web - soon.

***Buyer Beware*** (F rating with the Better Business Bureau) I am on the phone now with the credit card company. I was baited by the great price, but when the package arrived, the item was completely different with a model number that does not match. After a week of discussions, they will not refund my money. Their reasoning is that it is the same brand. It’s like buying Ford Mustard, and receiving a Ford Focus at delivery. They feel that I should be happy because they sent me a Ford, so no refund. So now I am responsible for a couple of hundred dollars, and still have to buy the correct part. The credit card company says that it can take a couple of months to resolve. I can’t speak of poolsupplyunlimited.com initial intentions, but this really feels like a scam. Michael, Florida

Don't buy here. I ordered a replacement for a gecko tsc-56. After calling them the told me the tsc-8 10 button is the correct one. I ordered it from the Netherlands. Once received i obviously tried it, and not working. Guess what i needed the 8 button. Called them again to swap it with the 8 button. The answer was No you tried this one so its used. Hello??? Of course i tried it i need yo find out if it works right? But not in their opinion. Its used so no swap, no return Awfull company.

LOOK ELSEWHERE!!!! TERRIBLE COMPANY!!! Company shipped the wrong water slide June 8. Customer service was terrible and couldn’t help me replace the slide. I ended up contacting the manufacturer to ship me a new slide. It’s now almost 3 months later and the company hasn’t gotten the old slide off my yard. They made us load up the old slide which is extremely heavy to put in a box which they never came and got. The boxes got ruined in bad weather. I also injured my knee loading the slide into the box. The company shipped us a new box with no date to pick up and said we have to load the 400 lb slide into the box again. My husband is a disabled vet and I hurt me knee loading the first slide and the company could care less. I would never purchase from company. The service representatives have been unprofessional and unhelpful.

Quick to take my money but haven't received order. It's been over three weeks. They also will not return phone calls, emails or web tickets. I've left voice messages, called both local and toll free numbers, emailed their sales department several times and put in two web tickets. Their recording says it's because of COVID and how they work "sixteen hour days". SHAME ON THEM for using a pandemic as an excuse for ripping people off.

I bought a pool filter from them and it never showed up. Do not use them.