Tried changing a flight. Talked to an agent they gave me only one option with 2days of layovers For a $700 price increase. When there are multiple flights for the date I’m needing at cheaper rates than I paid initially on the site. They told me to contact the airline an after getting through to the airline there notified me that they had multiple flights but cannot change my ticket due to the travel agency having full control of my ticket.

I am not a fan of chats but was trying to get information on a flight to italy as we are traveling with a toddler and need lots of info. Autumn was able to find a great price for us and answered all the million questions we had. Great experience!

Worst experience ever, zero support when it was needed. ovago representative answered my call when I made my booking, and I got scammed; after giving him my card number, I noticed a utility bill in INDIA paid by using my card; I contacted my bank and stopped the card. I booked my ticket, which had one stop, and they switched me to two stops extending my trip for more than 13 hours; because of it, I lost my luggage between airports and airlines switching, and I lost my payment on the car rental and one-night hotel booking. After hours of trying to contact them, you might be lucky, and someone will answer your emails or calls, and the moment you finish explaining, they will email you back that your issue is solved even before they handle it. Even when I requested to reschedule my flight back to the US due to my mother's sickness, I wasted three days trying to reach out to them, and in the end, they said that I have to buy a new ticket, which I had to do due to my mother sickness. I am confident that most of the positive reviews here are fake reviews managed by the Ovago team themselves, which is why these reviews are short and not detailed. Also when I booked my ticket customer service (asked)me to tip him, and he said $10 for you it is nothing and it is a lot for us in our country, so I paid him $25!!! I have never seen this with any professional services. If I could give ovago less than one star, I would definitely do it. OVAGO if you say in your response to my review we are sorry and all this nonsense lies, I have all documents which support everything I mentioned. Please be aware of these scammers. OVAGO U R A BIG SCAM!!!

Went on the website, the agent sent me an offer for a ticket for $500, I purchased it. After a few days of not receiving a confirmation I chatted with another agent who told me the price had increased to 575, I was upset as at that time prices had increased. I reluctantly accepted and they said they would process it, told me might take a few hours. I came back to news that it was actually not 875. At this point I gave up and got another ticket elsewhere. Not only did I waste time fixing this, but I ended up down almost 200 as prices everywhere increased while I waited. Also they said they couldn't confirm price so thats why it increased, however they were perfectly content to charge my credit card before it was confirmed, now I have to wait while this terrible company sits on my money

five star customer service experience. Thanks for ur help and assistance

Greyson was so helpful and stayed with me every step of the way while booking flights. Thank you!

Rod of Ovago did an excellent job in resolving my flight issues. I just got diagnosed with Pneumonia & won’t be able to travel as scheduled in the next 2 days. I was worried about getting penalized for canceling my flight. Rod reassured me that no penalty will be charged because of my illness & I’m still within that 24 hours window of cancellation. However, I’m still planning to book another flight in the next few weeks once I recovered. Unfortunately, the prices now have doubled since I purchased it. It was the best fare I ever purchased. So, Rod suggested to use the credit on a future flight since it has a year of validity. Thanks to Rod for his immediate assistance & Ovago team, Jana & Sasha, who also provided assistance to me via chats. Thankful to Ovago for their excellent customer service & being concerned about my current health crisis as I’m a lung cancer survivor.

Dustin was a very nice agent. He was responsive and very polite. The user interface was also easy to understand.

Ovago is good, Primrose is very patient and helpful agent. She found for me ticket that fit me the best with good price. Definitely I will use Ovago service again.

They said my issue was resolved two times but it has never been resolved