prompt efficient response.

It was a bit stressful as I wasn’t sure what I was doing went on chat and soon got sorted thank you

TRACY WAS FINE WITH ME

Do not get a loan with this company. They charge a really high interest rate and then when you struggle to pay the agree a payment plan with you but inform your credit score every month that you have missed a payment so that depletes your credit score and puts you in worse financial situation........

App is very easy to use and great interest rate compared to other banks

I've had a great experience with the app and customer service. Finally an ethical bank with competitive savings rates (long may they continue).

Not happy. Not happy

I wanted to close my account as I no longer needed it. Ryan was very helpful on the chat and did it immediately without any questions . Easy to deal with

Immediate response, no hassle and prompt answer. Best, easiest, quickest customer service I have had for quite some time!

I contacted Tandem customer services regarding a query I had with a payment which was refused due to it not being one of my authorised accounts and an account I didn’t recognise. George was great, he explained the process of what happened and I thanked him for not letting the payment come through as I thought it could be a scam. This example set my mind at rest, knowing they are on the ball and my account and money are completely secure.