great customer service

Communications is key and this company has virtually none. Never returned any type of reply to my questions about my order. The website cannot be logged into even after creating my login credentials. How do you expect customers to buy anything???

Best Prices

The screws were not tightened enough so some fell out. I cannot use the rack till I get some replacement screws. This is the second rack I have purchased from you, first one was good.

Great prices! Easy to navigate the website and the quality of the tool was much greater than I expected. I will definitely be ordering more tools from Toolots!

Been trying to get a status of my order for weeks now with 0 response. I am going to be forced to call in for fraud now with the cc company.

The product was as described and the shipping was super fast!

Falsely advertised the part was “in stock”, then tried to redefine the meaning of the terms Have not yet replied with requested delivery date. Promised 24hr. Phone call with updates twice…still have not heard anything… Nothing is going right with this order. I’m very dissatisfied.

Customer service is horrible. Rude people answering the phone. I placed an order for a scale on 2/7 still has not shipped. Was told I had to talk to the status dept. Not sales job . When I called status dept was told to talk to the warehouse. It wasn't their job. When I asked how to get ahold of the warehouse they didn't know and hung up on me multiple times. Absolutely horrible customer service and I still don't have answers . Order # is 100293569. I would like someone to call me 816-842-8866 with answers

Item was ordered over a week ago. No confirmation email even after contacting them. Called to cancel as it was still in the warehouse and wouldn’t make it in time. Day 4 of no response from the “supervisor” for approval of the refund. Don’t waste your time or money with this place