RUN FROM THIS PLACE, and I mean it when I say run! I have worked for this company for years. And let me tell you Jason Fu should be in jail for the things he has done and continues on doing. They will take your money for items they don’t even have (YET THEY STILL KEEP IT ON THEIR WEBSITE) because they don’t pay the merchants or the carriers. They have a dumbass as a “Logistics supervisor” Livia Ong. She will tell everyone to do their job, she will just sit and eat at her desk. The manager “Herbert Morales” is just a puppet and he will hide on his “supervisors” if he still has any. And will avoid talking to customers at all cost. Refunds take forever. I have spoken to a lot of the reps that have left or were let go and they all say the same thing. So, if you are waiting for an order from toolots. Good luck. Because there is no carrier that wants to do business with them. He doesn’t pay them. He has been threated to be kicked out from his warehouse multiple times, I don’t even know how he still has one. So if I were you I would spend little more and be more secure elsewhere!!!

Every negative review is regarding a return, refund, etc. If you order and you like what you ordered, it's great. But if you have trouble, you're out the money and the product. We are a supplier, and they placed two orders in June 2023 for drop shipment to their customers. They never paid us. So, if you paid them, and returned the product, they kept the product and your money and never paid us. So dishonest. You can't call and speak to anyone. All these "please email info@toolots for immediate assistance" responses are garbage. The more people that tell the truth about this company, the sooner they stop stealing and lying.

Terrible customer service,the Asian girl at the customer service not responding your question and hang up on you so disrestpectfull l haved called 5 times and l have not get my prouduct yet lt is been over than a month l have not got my other orderrrrrr lt is been sitting your office over than month and the one l got l wanna return it and the asian woman said that lt will cost me 20% bcs lt is stock on my hand

quality product

I still haven't gotten my receipt or mu time delivery

Ordered on Monday, label was created then. But as of Wednesday still waiting to be filled. Website said there were 37 items in stock so not sure why my order is taking so long to be filled.

I ordered a cutting/ peeling machine. The order was processed in a timely manner and the machine arrived undamaged in a wood crate within a reasonable amount of time. The machine works well and I've probably cut over 2,000 ft of wire with it so far. Granted, it's in metric, so I just multiply however many inches I want to have cut by 25.4 to convert it to what the machine needs to know to give me what I need. I would order from Toolots again.

Great prices, fast shipping, items in stock.

good price come in soon

2ed order will be on way 1st was quick