Update 3/7/24: no update from the company and when I called today I was put on hold for 12 minutes and 30 seconds and the rep came back online and said the finance department has not issued the refund. I asked to speak to the finance manager to move things forward and was told that there isn’t a direct line to the finance department and that she would be requesting a callback for me and would provide her manage with my info to call me back. So it continues…… Update 2/20/24: still more than a week since Toolots replied and I still have not received my refund. There is no communication between the sales team and the finance department and therefore everytime I call it’s the same response “the finance department has not issued a refund receipt” I purchased an on sale industrial refrigerator from this company on Black Friday of 2023 and around the middle of December I called to figure out when my order would be delivered and it turns out that they did not have the refrigerator that I ordered (and did not even bother to contact me via email or phone to tell me so I found out because I called them) and wanted me to select another refrigerator from their inventory but there was no other refrigerators with a comparable price. I requested a refund in the middle of December. They said that they had refund schedules and that I would receive my refund on January 26 of 2024. It’s now February 13 of 2024 and I’ve been calling pretty much every other day for two weeks and I have not received my refund nor has their staff helped me resolve this. They say that the hold up is the finance Department but that doesn’t make sense because previously I was told that my refund was scheduled to be refunded to me on the 26th of January 2024. I’m not sure if they’re just incompetent or if they just don’t have good processes in place but now I have not received a refrigerator that I paid $1600 and they still have not refunded me my money I would stay away from this company at all costs.

The worst customer service i have EVER experienced. Item arrived November 2023 faulty, and all I've been told for 3 months is the product manager is looking into it.

Bad company

qUICK DELIVERY

If I could give you NO STARS I WOULD! YOU SUCK! YOU'RE NOTHING BUT A BUNCH OF CROOKS AND SCAMMERS! YOU SHOULD HAVE YOUR LICENSE REVOKED AND YOU SHOULD BE BARRED FROM EVER DOING BUSINESS IN THE US EVER AGAIN! ALSO, YOU SAID YOU "DIDN'T HAVE MY EMAIL ADDRESS!" I GUESS YOU **LIED** ABOUT THAT, TOO! SCREW YOU! GO TO HELL! I HOPE YOU ALL DIE OF AIDS!

I ordered a paper cutter. The purchase experience went quickly and smooth. 2 weeks later I was told the machine is not in stock. I went back and forth for a week to find something that was in stock with no luck. I canceled my order. I was told I would receive an email confirmation when it was processed and would receive my money back in 3/4 weeks. I never received a cancelation confirmation. I contacted several times and never heard back from anyone. I then had to cancel through my Credit Card company. Not at all impressed by this company.

Been on order for a week and has not shipped yet!

Order# 100292917 We placed a order on January 15, 2024. Paid a 109.15 for shipping.(FedEx) When the 50 Ton Hydraulic Jack & Manual Pump was delivered there was a hole in the box.( Wasn't packed securely) The pressure release valve on the pump is broke out. Just need a replacement. We have called and emailed over an over. Have sent pictures and No one can tell us anything. Boone

Ordered a 2 post lift that shipped within a week, paid extra for lift gate service. Upon arrival in AR. lift sat at drop shipper for a week before delivery. Shipper delivered a forklift a day before delivery was scheduled. Upon arrival the driver did not know how to operate the forklift. So I unloaded it. Original packaging was heavily damaged. Upon inspection several item were either damaged or missing. Toolots stated they would have to get with the manufacture in China for replacements. 2 month later I was still waiting. Cancelled the order with discovercard and requested a return with toolots. Do not want the lift if this is the way they handle missing parts I would hate to try to replace something under warranty.

Haven’t received my order placed Jan. 26 or even an update. I called customer service and after being on hold for 10 minutes I hung up. *****UPDATE**** You said that somebody would contact me today and nobody ever did. I’m counseling my order, and I would not recommend you. Very poor customer service for someone that spent such a large sum of money.