Ordering from Toolots was quick and easy and my package was delivered quickly. This was the second time I have ordered from Toolots and I will definitely order again.

Price is great and delivery time was phenomenal. After the sale hasn't been great. Ultrasonic cleaner showed up very quickly and in great shape visually. Once we got it set up and the plug wired in it just doesn't work. I called to get some assistance and was told someone would be in contact with me regarding the issue. Still have heard nothing several days later and now i have a $4,000 paper weight sitting in my shop. I would be happy to change this to 5 stars to reflect the initial experience once rectified. Allow me to update my review. 11/27/23 This company is an absolute JOKE! Save your hard earned money and use literally anyone else. Doesn't matter what extension you choose when you call its always the same lady who "takes note" of complaints and then does nothing. I've made multiple request to speak to anyone in charge or simply someone above the operator. NOPE. As to their snarky reply to check my email, its hard to check for something never sent.

My experience at you facility was great, very helpful people. Not so much for the product I purchased. The 12volt solar freezer I purchased lasted for less than two days. Your return policy will have me waiting some time to recieve my refund.

My new mobility rider is great at a great price, everything was done as promised,had some minor issues with freight company but overall my second purchase from Toolots and I am very happy doing business with them I will be buying from them again

This is a wonderful site, had a huge selection of the devices I was interested in buying. Selecting and purchasing the item was a breeze too, plus the item was picked up and shipped in a timely manner. I will do business again with this company and recommend it to my friends. Go Toolots sales guy!!, I don't have your name I just see the icon, but that's alright.

I thought I was ordering a compressor hose which is what I requested! No clear explanation, as I was sent a pressure washer hose. When I called you, I was informed that you would charge me a shipping fee, plus a 20% restocking fee!! So in effect almost what I already paid. Very poor customer service, I would never use this company again!!

They had the item I needed at a great price and it arrived two days after ordering, online shopping doesn't get any better.

Product quality seems fine,have not used yet but looks up to the job.

Finally got the problem solved, after weeks of reaching out to Toolots. I kept telling them the issue was not the bed, but the wheels not all having locks--2 did and 2 did not. I would either get no answer or a silly answer the last time, which was "Send us a picture." Of what? I'd clearly said not all of the wheels have locks--only the 2 in the back. I waited for days while my husband kept almost falling, as he has done many times before and us unable to find a remedy. Then, when I finally got a live person today, I felt very insulted, as if this was my problem that I had not called earlier. I HAD, and I kept saying so. As it turns out, there is a page that shows the problem--the wheels are to be locked on diagonal wheels, the other two are NOT to be locked. The one who delivered the bed did not set it up correctly and left us no instructions. Nobody at Toolots took responsibility, however--they made it MY problem that this bed did not slip as long as it is on carpet, but when we moved it off carpet, we had a serious problem!! The attitude and the danger this patient has been in because I could not get the service I needed for weeks--that is the huge issue. Other customer reviews indicate a lot of people have issues with customer service. It's not just "one old lady." If a picture is needed, isn't it logical that specific parameters for the photo be given? Wouldn't it be useful for the team at Toolots to be trained in how to read and respond more specifically and to answer specific questions when they are posed?

Seller Is not wanting to ship my item and toolots won't refund my money