Please read the reviews before signing up with Neo energy oh i wish i had done that been with them for 2 weeks only no response at all when ringing no emails take money from account for what don't know they then cancelled our contract with them spoke to citizens advice they were great with all the info to help us they are crap would not give them the light of day.

As with all the other reviews this company is a waste of time. No customer service at all, they can't see your account on their system, called every week for a month after becoming a new customer, no-one calls you back. They used incorrect estimated readings despite us having a Smart Meter. I have cancelled my direct debit after one payment and will move companies again, shocking !!

Despite initial delays of getting anyone to speak with me as a prospective energy customer, some individuals at neo energy deliver outstanding customer service, namely Liyam who helped me see my switch over through to the end and ensured that I have a direct line to reach him. Given that Neo has one of the cheapest energy rates in the country, it's worth switching over. However, have patience until the actual switch date before people will contact you over the phone. Until then, it is tricky to get a hold of them. Hence 5 stars for Liyam and -1 star for Neo in general = 4stars.

What an awful company - I'm only leaving a 1 rating because I can't leave a zero! I moved to them in April - no initial problems and it was cheaper. I was happy! however, on June the 1st they took 3 payments instead of 1 - I attempted to report it thinking it would be a quick apology and refund... how wrong could one be?? their customer service centre is a joke! - the people you speak to do not have access to your account and can only pass on your message - after 12 phone calls and 10 emails only ever 1 callback where I had to explain the issue yet again - no one has called back since. I wish I had checked the reviews for them here before signing up - would suggest all other potential customers avoid them at all cost!

I wrote a previous review and after dealing with Liyam I felt my confidence had been restored,however ,since then I have been told I can't join because I am a commercial user (false) I therefore asked for my money back, no reply to a number of emails. I sent a letter to the complaints department registered post, returned yesterday, marked return to sender!So I'm off to ofgem to recover 3 payments they helped themselves to which they won't return even though they have never registered me as a customer and never supplied any electricity to!! Avoid this so called company like the plague!!! I withdraw any positive remarks I made before unreservedly¡!!!!!!!!!

Damian from UKTarrifs was great. He was very patient in explaining all of the details regarding the neoenergy deals and standing charges. Hadn't received the agreement for a couple of days, gave him a call and he was able to sort that out very quickly. I cannot say much about neoenergy as a whole company since it's hasn't been a long enough time with them but Damian was very helpful.

OH dear, wish I had read these reviews. I received a call very quickly after requesting info online and was signed up equally quickly however since then I have not received any bills and have emailed at least 10 times, phoned twice and even written a letter to change my direct debit because I have changed banks but have not had a single reply. How can a utility company operate like this?

1. I requested access to my Neo energy on line account, Evidently this is not possible as they are building the site at this time. 2. Have not received a bill yet to view. 3. Meter readings have been submitted every month. 4. Account seems to be running fine but it does need customer access availability on line. Lyiam was as helpful as he could be on customer service.

Just been switched to Neo by their customer adviser Liyam. He was very helpful and it was quick and easy to do. Hoping all interactions with them are this positive.

Excellent phone contact from Liyam at Neo with very helpful advice .... and superb prices!!