Requested a call back from the company yesterday, they called me now, very friendly. Sandy, thank you so much for dealing with my queries so quick.

Don’t bother. You receive no paperwork no communication dispite over a dozen emails and telephone calls

My dad was very pleased with the service he received from Neo Energy. The caller Liyam was very helpful and answered all the questions my dad had to ask whilst being polite and patient with him. Five Stars to them.

Wish you could rate no stars. Not been a customer for a whole month but what a joke! Contact is impossible. Phone & online chat pointless. Stopped direct debit and moving!

The agent was very helpful, and explained the tariff and migration process very well indeed. He seemed very knowledgeable.

The call handler Liyam was excellent (5 star) but I was frustrated at how poorly information is passed out to me as a new customer. I firstly didn’t anticipate a pre-invoice for energy I had yet to consume and also the fact that due to this, no rates or consumption information was provided with the bill.

Just changed suppler the call from Jake Harvey he was very easy to understand and very helpful easy to switch over he was very helpful and good that we help save the planet plus he saved me alot on my energy to thank you Jake

Changed energy supplier today after a call from Rio Daniel from Neo Energy. Rio was extremely polite, well informed and he quickly calculated a much better deal compared to the EDF tariff, now awaiting an e mail with all details compiled. Let's hope the change over is as painless as todays discussion. Thanks Rio. Wendy Sambells

At this moment in time, we await the transfer after being contacted by UK Tariffs based in a Call Centre in South Africa while speaking to Jordan, and then his supervisor Ryan and today another supervisor forgot his name but at the end of the day beside the Big Sell approach, they were not bad. So we wait and see if Neo energy are better than Bulb(who were dreadful to deal with full of promises). Hopefully, Neo Energy will be better? if not it will be Bye Bye Neo Energy Mr Baker

I am having issues with the switchover of my gas supply, Liyam was very helpful and polite. He has promised to let me know when everything is sorted out.