Good service from Wendy

A pleasant professional transaction

Easy to switch, made seriously massive savings over EDF and Ovo (we're talking nearly £550 a year!). Their representative Liyam (yep that's the right spelling) was efficient, really friendly and fun to chat to. He made the whole process of gathering information, comparing process and switching ultra easy. Highly recommended and no leaving charges should I decide to switch in the future. Give them a try!

Damian was very persuasive. i don't usually sign up to cold callers but he convinced me he was genuine but after reading some of the reviews i'm not sure that i have done the right thing. Time will tell.

Neo have failed to send us a statement of our energy account requested 7 days ago by email. Sandy has helped us rectify the situation We cannot understand why our account is not available on the internet remotely Sany has expedited the request with today's meter readings supplied to Sandy Many thanks Neo please speed the statement to us Mrs Forman

I asked about the process of start meter readings being transferred to the old supplier and this was explained clearly to me

Contacted by Rachel to review heating costs and she was very helpful. Pleasant and informative.

My uncle signed up to Neo Energy in April and has so far received 2 invoices for exactly £170.70. This amount has been taken from his account and we still do not why or have a copy of the invoice. I have called Neo Customer Services at least once a week since receiving the 1st invoice on the 13th April and no one on the front desk has been able to explain or help. The answer is that the information will be passed to the support team but no one ever calls back. To make matters worse thr customer suffers from severe epilepsy and stressful situations like this usually trigger a fit. Text from unauthorised invoice and money has been fully taken: Neo Energy Limited is charging you £xxx.xx for Invoice xxxx Please contact customer to resolve ASAP. Update (17/05/2021): Another invoice has been raised and the same amount of £170.70 has been taken from my uncles bank account. We still do not why or what these invoices are for! I've found out contacting Euston Energy might help us make some progress. 28/05/2021 : No progress. No communication and uncle is currently in the neurology ward at Preston A&E! Probably caused by this stress brought on from Neo Energy who haven't done a thing to help! AVOID THIS COMPANY! THEY DONT CARE AND CONTINUE TO CREATE INVALID INVOICES TO CUSTOMERS THAT CANNOT DEFEND THEMSELVES. £177 A MONTH FOR A 1 BEDROOM FLAT WHILST IN HOSPITAL BECAUSE OF STRESS FROM THIS SITUATION!

Thanks for escalating query to billing team hope it will done as promised by you. Direct debit £30.50 this month instead of £106.

Spoke with Liyam (note the spelling!). Very friendly and we enjoyed good banter! He got things started on the right foot and was a great introduction to the company. Looking forward now to the significant savings that will be made!