SNAKES CHASING DEAD PEOPLE FOR MONEY!! Several years ago we took these parasites to the ombudsman, for their seriously poor attitude and service towards my dying father. The ombudsman awarded my dad £100 to be taken off the £300 bill.... then Neo totally ignored them, then totally ignored me!! their number stopped working and we had tried contacting them for the 3 years since dad passed then gave up. not once have they replied to messages or emails. All of a sudden another 2 years later they are harassing ME for payment!! They have still not taken off the £100 the Ombudsman instructed them to do, but are now threatening to take action to recover the money. This company is by far the worst energy company EVER avoid like the plague

This is the biggest scam organisation in the world Just saying,be aware

Have just received a request for a bill that makes no sense! I dont understand it as they have ceased trading? Would of expected the administratis to request money not neo energy???

Like John Lynch, I got a demand out of the blue from Neo-energy for hundreds of pounds. Their record of my payments to Neo-Energy was OK, but their invoice was based on someone else's meter readings - not my meters. No reply to letters, emails or phonecalls. Must be a scam, even though the scammer has some of Neo-Energy customer data.

I was transferred like everyone else to Octopus from my nightmare experience with Neo Energy. Now, after all this time and out of the blue, they demand more than £400 they claim I owe them. I'll see the lying thieves in court before I pay a penny. Faecal slime. Scum.

Sent a final bill for a spurious amount makes no sense tried contacting but as usual zero response back ombudsman now does not investigate this is a real problem particularly with vulnerable customers they threaten debt collectors but do not respond back to your emails and data you provide to them. An absolute shower this crew will go to court before I pay a spurious bill. If money owed will pay but their billing surprisingly makes no sense. Already had a ruling agreed by ombudsman for similar behaviour. Now they are at it again with no ombudsman to assist. Looks like a number of legal cases will be filed against this business for unfair practice.

Received final account yesterday; absurd sums plucked out of thin air; wrong meter address, duplicate amounts in difficult to understand statement; it may be the receivers trying to squeeze the last shilling out of vulnerable customers

72 one-star reviews on Google, and one 5-star which cannot be trusted! I'm currently in communication with Octopus who are trying to resolve my account and recover the £697 credit I calculate they owe me! Luckily I cancelled my Direct Debits with them months ago. What a disorganised shower of a company... Hurrah for Octopus - today (10/02) Jake accepted my Neo account evidence and placed that credit into my Octopus account. So refreshing to have online statements which are based upon actual meter readings!! Though I do miss Neo's prices!

Scammers,all should be in jail with all elite from Downing street! I m in debit with 1200 quid paing over 2k in 20 months time with market cap rise of 300%

Good riddance to Neo energy. The worst Company I have ever dealt with. It was only a matter of time before they went bust. Will miss the price I was paying, now moved to Octopus energy. seem so much more organised. Hope the new rate I pay is not too much. LOL.