Just had an email to say Neo Energy have ceased trading so maybe get and end to all this and the stress it’s caused!!

No communication on billing, cancelled direct debits, contact centre staff abrupt and boarder on rude at times. Invoicing moved to XERO which has opened the door to cyber criminals who are exploiting this with phishing scams. Customer service was poor earlier this year however, now it is appalling now with meter reading and billing being down to individual customers to understand, pay and resolve via bank transfer. It is like dealing with a business with thousands of customers being run out of a garden shed using small business tools and practices, rather than a regulated business with smooth payment and business processes. Given the two warnings issues from the regulator, unless things improve, their licence may be at risk of being terminated and customers transferred to another supplier as a last resort. 11/07/2022 Since this review Neo Energy has ceased trading and customers will be transferred to Octopus Energy as supplier of last resort under regulation to protect existing customers.

are they still in business? no bill received in June and some suggestion their office is closed. direct debit cancelled some time ago so will wait and see. I have given up sending meter readings or trying to contact them as my experience in line with other reviews - terrible update 11th July it appears OFGEM have now appointed Octopus Energy to take on the 3000 customers. End of a very poor business! update 1st September Neo back from the dead! this will be interesting as have been invoiced by Neo stating they are still in business and the transfer to Octopus in invalid very pleased i have no direct debits in place

Take money out of your bank and your not ever with them!!!! Theft They will not reply to emails when you finally get through on the phone they can't give you any information. Send you invoices saying you own them money a year later!!!

I joined Neo Energy in May of 2021 and have sent them over 50 emails and made dozens of phone calls requesting a proper bill, as their invoices contain no billing information such as kilowatts used, payments made to the account, or daily standing charges, to which they blatantly ignored, and simply undertook what felt like a campaign of harassment by sending me dozens of invoices for payment with sarcastic emails like (Uuups look like you missed a payment???) Some of the other issues I faced with Neo Energy were: 1. Neo Energy took a direct debit payment from my bank account of £83.80 before the account was fully open and active, whilst I was still with my previous supplier, and refused to pay it back! 2. Neo Energy on another occasion took two direct debit payments from my bank account on two consecutive days of the same month without prior notification or explanation and refused to pay them back, So I cancelled the direct debit in August of 2021. 3. I made three payments to Neo Energy directly from my bank account after cancelling the direct debit to stay on top of my bills, but despite this Neo Energy didn’t allocate or credit the payments to my account until the Ombudsman got involved and made them do it, So I stopped paying them all together and continued to email them demanding an itemised bill, which they still didn't send. The story continues but I’ll try to keep it short, 4. I have made two complaints over the last 12 months to the Ombudsman which were both upheld in my favour? At first, and during my first complaint in December 2021, Neo Energy refused to interact with the Ombudsman Services and it was only when Ofgem investigated them in 2022 that Neo Energy decided to pay up and address my complaint and the Ombudsman, some five months after my complaint was upheld. “Happy now I would be' you would think???” But unfortunately not, since the resolution of my two complaints, I find that the situation has gone back to normal with the constant bombardment of invoices that contain no billing information, which is still occurring right up until today (09/07/2022), and just out of interest it has now been 7-months and counting since I have paid Neo Energy any money for my electricity because of their refusal to send me a factual bill with correct billing information. I have now made my 3rd complaint to the Ombudsman, and am now awaiting a response from Neo Energy to reply to the Ombudsman but find it difficult to understand that despite the provisional orders made by Ofgem, Neo Energy is still not providing the resolution that they were required to do insofar as not fulfilling on their obligation to address customer concerns via emails in a timely fashion. ********* Good News ********** Good News ********** Good News ********** (11-07-2022) - Ofgem has appointed Octopus Energy to take on supplying UKEIH' AKA Neo Energy & Northumbria Energy's 3000 domestic customers. This follows a competitive process run by Ofgem to get the best deal possible for customers. “Octopus Energy will be in contact with customers over the coming days with further information. Once the transfer has been completed, customers can shop around for a better deal if they wish to.” Last week, UKEIH were served with a Final Order in relation to the ongoing fit and proper requirement. Looks Like their Gone "Boooom" Thank you Ofgem Blessings xxx What a Relief!

Well I paid the settlement... And I didn't get an email receipt which Stripe usually does - thanks Neo... I've already actioned a switch away, but I suspect I'm going to be getting these bills for years.

I can't put zero stars. . . . so have to put 1 ;-) Like you all hd zero response no matter which format i contacted company I believed charged too much not received a statement! In the end decided to swop companies, cancelled direct debit . . . Thought that would give me a response. . . NO still got invoiced every month Decided to contact OMBUDSMAN Sent in copy of all mails payment detail meter readings dates of fone calls etc OMBUDSMAN ruled in my favor, just received compensation NEO-ENERGY just sent me my FIRST statement, as you know when you change suppliers they send change over meter reading. . . . NEO-ENERGY so they would not have to give me refund ESTIMATED final reading sooooo ZERO refund So I suggest you all change suppliers and cancel direct debit which if not got customers will go out of business. . . .

THIS COMPANY RIPPED ME OFF BIG TIME SLYLY HAD A GUY CALLED “MCDONALD ASH” CALL ME LYING SAYIN HEBIS FROM MY CURRENT SUPPLIER WHICH IS EDF ENERGY HE TOLD ME HE HAD A CHEAPER TARRIF ENDED UP A BAG OF LIES AND HE SWITCHED ME OVER TO HIS COMPANY WITHOUT MY CONSENT AND SENDING ME BILLS OF ALL THE TIME NOW I AM WANTING A ERRONEOUS TRANSFER BAK TO MY OLD SUPPLIER BECAUSE OF THIS NOB HEAD I HAVE HAD NO LUCK GETTING IN CONTACT WITH THEM THEY ARE A JOKE I HAVE MADE A COMPLAINT TOO

I managed to escape these cowboys in March 2021 for all the reasons my fellow sufferers have detailed previously. I have received monthly bills(guesstimates) ever since and finally had enough so complained to the ombudsman. The ombudsman were extremely efficient and sided in my favour instructing NEO to apologise for their inefficiencies and award me £50.00 compensation for my inconvenience.. GUESS WHAT? They have totally ignored the instruction.

Neo Energy Ltd I have to swear 🤬 WHAT THE FXX YOUR COMPANY DOING  YOU ALWAYS ASK ME TO PAY THE BILL FROM SEPTEMBER 2021 UNTIL NOW YOU DID NOT SEND ME ACTUALLY BILL WITH PRESENT METER READING SINCE 25TH OF MAY 2021 ARE YOU A SCAM NEO ENERGY LTD ??? I APPROVED THAT I PAID A LOT TO YOUR ACCOUNT BY DIRECT DEBIT AND STANDING ORDER EVERY MONTH FROM 25TH OF MAY PLEASE TAKE YOUR SHXX HEAD AND FXX OFF OF YOUR COMPANY SPAM NEO ENERGY LTD PLEASE DO NOT USE THIS SCAM NEO ENERGY LTD 🤬