I had a wonderful experience with the BUNCH especially with Alun who helped me with all the questions I asked and provided answers in a gentle and professional manner.

Jim was friendly and informative, helping me to renew my fixed tariff rates. I always feel I get a no-nonsense service from the bunch which helps make the process easy.

We have been submitting meter reading each month, and calling each month to track our usage. We were told each time that we are underusing our allowance. Today we received an email stating that we have been overusing electricity and raised the bill by £180 a month! It’s absolutely disgusting. The bunch is only looking for ways to overcharge you, take as much money as possible and tell you “we are looking into it”, they never will, had similar issue before myself and my friends all had similar experience. If you want bills stress-free - AVOID AT ALL COSTS!

Jordan was expectional patient to listen to my complaints and calm me down ... Jordan was kind to listen as to why I had terminate the contract and I have been refunded .. Thanks Bunch 😊

Alun provided amazing customer service and was very nice and did everything he could with helping me. Thank you.

After the company “Just move in” completely messed up our energy and broadband switch, telling us we could swap, charging us for it, and then going back and saying that it wasn’t possible and charging us twice for both tariffs, I couldn’t get a hold of them at all after multiple emails and calls. I was flat out ignored. As students we really could not afford this extra payment. I was at a complete loss until the bunch (our original energy provider) gave me a call. Guy on the phone was great, so helpful, and layed out my options very clearly despite having nothing to do with the error, and no requirement to help at all, which I think most energy companies would not care about and would be quite happy to take your money and not help with the issue (like just move in). All sorted now and couldn’t be happier.

Amelie and James were so helpful in figuring out an issue I had with the billing. Would highly recommend The Bunch - they make everything so easy!

Tiantra was really helpful and resolved my problem very quickly. Thank you for that.

Helped me find the right package for me with electricity and water. Happy with the customer service

I was told there would be no break in energy supply, paid a weeks worth up front to cover the gap between the move and the first dd being paid, when the electric and gas switched off only then was I told that it could be 2-4weeks before my account with bunch kicked in despite having paid an upfront payment. I was miss led and mid sold. I will never deal with this company again.