Update 1 -- March 4, 2005: Bunch's response below is not accurate. While I did sign up initially voluntarily, there has not been a single call from their team, although it does seem that the invoice was cancelled. We had a call with Harry Davies set for today which he never showed up for (and checking his LinkedIn Profile, it appears he may have left the company anyway). When calling their support hotline, nobody responds. Apart from one boilerplate email response (which asked me to set up the call that nobody from Bunch showed up for today), Bunch haven't replied to my MANY emails. It shouldn't take a negative review in a sea of clearly synthetic positive reviews for them to respond. Bizarre! My assumption is that Bunch as a company are in severe financial distress or in arbitration. ---- So far, The Bunch have exhibited borderline predatory behavior, especially with people like us who are not from the UK originally. First, they tried to pressure us into signing up for a contract via an unsolicited phone call. Then, they wouldn't respond to multiple emails asking them to cancel a contract (none of whose services we ever used). Finally, they replied and forced me to arrange another call with a person on their team. And then -- we haven't even moved into the property -- they sent us an invoice. AVOID LIKE THE PLAGUE.

I have been overcharged by £200 per month since October 2024. I have provided gas/electricity readings as requested (every month since) and yet I am still waiting for my invoice to accurately reflect my usage. The team will not respond to our emails and will refuse to talk to me on the phone, despite me having requested several times to be added as an account holder (the other tenant is unable to liaise with them). I am so disappointed in the service I have received.

Courtney was understanding and helped me sort a payment plan

Otto was very helpful and made me understand the process quickly, he was easy to talk to and friendly!

My contract renewal is coming up and Jordan helped me choose the right tariff for my needs. He was very helpful and patient, taking his time to go through the different tariffs and the costs involved.

I spoke to Will and he was really helpful, gave me good advise and explained the situation clearly. I was given a great quote and we sorted it out right away for my electrics, broadband and water bills.

Otto was really clear and gave all the info needed

Shout out to Kit for helping me with the years bill

Molly is a fantastic staff of Bunch. He simply gets the job done without excuses. Keep it up Molly.

I would give them 0 stars if I could. This company takes advantage of students saying that you will get a cheaper rate and a simple billing plan, they are complete lies. So many issues but the biggest one was them trying to take nearly £1000 out of my bank account months after we already finished our contract with them. When I got a hold of them they said it was a "system error" but they still were trying to take the money out for weeks after. Please, please do not use this billing company! We've lost so much money and time from using them for our first apartment.