I set up an account with Bunch to manage my water and energy bills. However, I received emails directly from the water and energy service providers about upcoming bill due dates. Despite reaching out to Bunch for clarification, I received no response. On the due dates, I ended up paying both bills myself. When I requested Bunch to cancel the contract, they modified it by removing water bill management. Since I don’t need their services to manage only my energy bill, I asked them to cancel the contract entirely. However, they demanded an additional fee for cancellation. Meanwhile, they have stopped responding to my emails and there direct debit service is keep on deducting money.

Jordan was Very helpful and patient.

Harry gave clear explanations about the fixed tariff to my understanding and I was able to renew my contract.

Had an issue with the Bunch earlier today and spoke to Jordan with customer support on the phone, he was very helpful and resolved the issue very quickly! Really appreciated his response as my flatmates and I were a bit stressed.

I have found The-Bunch to be a great company by helping us keep current with our utility bills in a prompt and efficient way and in so doing save customers time and effort. Customer service is excellent and my recent contact with Amelie Thomson was most satisfying, prompt response, problem solved and in a most friendly and fast manner. Thank you Amelie.

Conversation with harry was very helpful and convenient .

The services provided were well explained and our contract is clear.

Jordan gave me some great insights and knowledge on my electricity supplier changeover. Thank you

Jim at bunch couldn't of been more helpful when I renewed my contract with them, he was friendly, helpful, explained my options clearly he is very informative made the renewal process go with ease

Very friendly and helpful with everything that I needed help with