I have already reviewed the nightmare we dealt with our sectional sofa fast forward 6 months and my couch is ripping at the seams. We already had ours sofa fixed once in many spots that were falling apart upon delivery and now we have been waiting 7 weeks for a couch seat cover. This is one of their most popular sectionals yet we can’t get one couch cover to replace the ripped one. It has been one thing after another and we won’t ever shop at their store again. Buyer beware!! 2/10 on customer service upon complaints or resolving the issue promptly when you have a warranty. What good is paying for a warranty when you’re waiting months for service. It’s absolutely unacceptable. Go elsewhere for buying furniture.

Trash! Bad quality!

There was a couch in the flyer and I couldn't find Tori but Martha approached me she was very friendly and busy but not too busy to help me. She was very kind and professional. Then I saw Tori and she helped me find the couch in the flyer. Unfortunately the colour didn't match the colour in the flyer. I was looking for a compact grey couch and this one was Brown. I was able to take advantage of the sale on pillows for my mother's 80th upcoming birthday this month. Tori helped me as always and she is very kind and sweet. I must say I gave the pillows early to my mom and she adores them they look wonderful in her place! I also took a look at some fridges the ice maker does not work in ours. And, there I met Matthew he was right there to help and I explained what I was looking for he was also very kind I was on crutches and he walked slow and made a few jokes and made me feel comfortable. I had a very favorable experience! Thanks again!! Dawna Zoë MICHELE MCLAREN MORAN

I was hoping for a better experience, but it was disappointing. I struggled to find a recliner that met my needs

Overpriced and unsatisfactory quality. Bought 4 bedroom sets from Tepperman’s and spent close to $20,000. First metal bed frame broke after 6 months. They thankfully replaced it. Second metal bed frame broke after a year. Had to file a claim and send pictures. Did that and was told I needed to buy a new frame because it was over a year. If you’re looking for quality and reasonably priced DO NOT buy from here! The name on the account is Phillip Schofield.

On October26 we purchased a sofa and loveseat from Tepperman's Furniture in St. Catharine's. We were impressed with the store, the sales staff, delivery, and professionalism. I wrote a great review. However, I noticed several wrinkles and creases on the fabric on both pieces of furniture after it was delivered. I called customer service and was told I needed to file a claim including pictures. On November 14, a technician came to the house and added some additional stuffing to one back cushion and said it was a matter of time and the wrinkles would be gone. I suggested they try steaming them out, however he said they don't offer that service. Once again, I called customer service and was told by them that since it was not a manufactures' issue there was nothing that they would do. This sofa/loveseat look cheaply made and the wrinkles stand out. After some discussion with Tepperman's they offered me $30. It is very upsetting to pay thousands of dollars to have inferior quality furniture and little satisfaction. Buyer beware of Tepperman's.

I wanted to share my experience with Teppermans. We visited the store a month ago and purchased over $10000 with of needing and living room furniture. The sales team was fantastic. The experience soured during delivery. We paid extra for delivery and so we expect a professional delivery experience. That's not what we got. The delivery people refused to take off they shoes. Every other furniture delivery we have ever had, the drivers take their shoes off. It's December and it's wet and they walked all throughout the house with we boots. The delivery also included set up, except for the bed frame we purchased?? Why the exception. Overall, I would not recommend Teppermans. They have forgotten that the delivery team has to be perfect! They are what the customer remembers about the transactions. Get it together! Next time, I'm shopping elsewhere.

Very poor customer experience. Story keeps changing when carpet will be available from mid November to end of November to December. Was told delivery 6:30 to 8:30 pm, not delivered , running late up to 2 hours. Sitting in empty condo waiting. Poor first and last experience with Ancaster Store.

Over 2 months ago we placed an order for a fridge at the Windsor location and they told us it will take a maximum of 4 weeks. We recently talked to the manager and they said they have no idea where the fridge is and it could take up to a year to get it. They also said if we cancel the order we’ll lose our deposit. Extremely ridiculous and disappointing behaviour. Please be cautious of them and I recommend others not to purchase any orders from them.

The sales staff at Tepperman’s are first rate.We had Garry Keeping ,a sale rep ,who showed us various Canadian made sofa beds which my wife and I were interested in.We were pleased with Gary’s knowledge of the sofas.He was exceptional in every way! Gary was very knowledgeable in that he explained in detail the features for various models we liked ;and in the end we chose a very fine Harrison sofa bed with a colour we were looking for. His easy going Eastern sense of humour made for a very memorable shopping experience . My wife and I will definitely buy other pieces of furniture from Tepperman’s in the future. Also,the delivery of our sofa bed Oct.2nd went as smooth as glass. The delivery people were experts who navigated the entire process with ease; and they were very careful to make sure everything went smoothly.They were not in a rush ! Kudos to the three delivery men… you guys are pros! My wife and I would like to thank you 🙏 for your efficiency and attention to detail. Thanks again Nick&Anne