My original question was answered. Patrick was able to understand what I was asking. I even added another issue which is being looked into right now. That being said, I disagree with the answer provided. The only solution was to add more entries since that was the way IssueTrak has the system set up, which is not ideal. I would give that solution a 1-2 star rating if asked specifically on the functionality of my original question. Patrick gets the 5 stars.

Fantastic support. Small footprint. Easy to use, but can be modified extensively.

Great customer service all around from sales through customer support. IssueTrak has provided me with excellent service throughout the past several years we've been contracting with them. They have responded to my issues in a timely manner with more than satisfactory results. I would not hesitate to do business with this company.

Great support from very knowledgeable people.

IssueTrak is very helpful and knowledgeable. They will call to follow-up on issues. Everyone I have spoken with has been very professional and friendly.

Best Swiss Army Knife Software out there!

The customer support is amazing and impressive. I get solutions for my questions in less than 24 hrs.

Asset management portion of the software is nice. Support has been great over the years also. Only wish would be a more modern interface.

Great Service

Great ticketing tool, Amazingly customizable.