We were having issues with both SQL and IIS on our server. The Tech and manager were gracious enough to spend some time with us to 1. fix some things that needed to be fixed and had probably been that way for years. (so much better now) 2. recommend some changes that we were able to implement All of this has made our experience with the software so much better. Frustrations that we were having were self imposed, and not software related. The software is very good and the tech support for this product is great and we all wish we had reached out much sooner. Thank you.

New releases are almost always a pain to upgrade to. We've also waited for over a year for an issue to be addressed in a forthcoming "maintenance release". They broke things so bad when they went from version 9 to 10, that our AD import module was completely broken. The VP of the company finally waived our support fees for the year because of the inconvenience.

WE have been using IssueTrak for years and finally migrated to their cloud-base strategy. With that said, I am very pleased on how they assisted us with the migration and also post-migration. I is indeed a pleasure to work with them.

I've been very pleased with the support we have received from Issuetrak. They respond very quickly and are extremely thorough in their follow-up. The customized training they offer is invaluable and the product is serving our purposes very well.

Overall, Issuetrak is a good tool. We use it primarily for Complaint ticketing, and it fulfills our needs. Any gripes or issues with Issuetrak are minor. We spent a lot of time configuring the fields for our needs. It would have been/be nice if they provided a standardized layout instead of requiring us to customize everything. Issuetrak isn't maybe as intuitive as we would like. We still need to complete a lot of manual entries, but it does get the job done. We are a small medical startup, and don't employ any official IT personnel. It could be we simply aren't smart enough to utilize Issuetrak the way the company intended. At the end of the day it works and we are happy.

IssueTrak help desk was quick and efficient at resolving my issues. They had the knowledge and the tools to quickly diagnose, and correct, the reason for my issue.

Great product with great support. Would recommend to colleagues. interface can be a bit slow at certain times of the day even with decent internet speeds but manageable. Small things like email functionality can be improved on.

Quite difficult to change the display settings (to make your own personalized view for the issues list). Exporting, filtering, also quite difficult.

We are new to Issuetrak, but so far very happy with the quality of the product. All staff I've worked with has been friendly, prompt and professional. We like the features, and find the system to be pretty easy to use, considering how robust it is! I only wish we had known about some charges/fees ahead of time, so the product will either be more expensive for us than originally planned, or we have to find other workarounds.

I like IssueTrak - it has most of the features that one would need from a ticketing tool. It is easy to navigate as well. My wishlist - -> Ability to mass close the tickets. -> a mouse click shouldn't be required to select the person name under SubmittedBy and AssignedTo fields. Love it otherwise.