Very quick and accurate support

Issuetrak has streamlined our IT Helpdesk and our repair process. The customer service from Issuetrak is unmatched. I would recommend this company to anyone.

Unwieldy While the system is comprehensive, it is very "steppy" and not very intuitive. The interface is not modern or engaging and appears to not have had any user experience input or review prior to being launched. The data input fields are not organized in a logical manner conducive to any logical workflow process I'm familiar with. The interface does not appear to be customizable either by the graphical interface for corporate branding, or by editing and manipulating fields (turning on/off visibility for desired and unused fields) etc to meet individual organizational needs. It does appear to be a powerful reporting tool for Leadership, but the information is only as useful as what is input at the grassroots level and our users tend to skip steps and process because of the cumbersome nature of the tool.

Issuetrak has been very beneficial in organizing and distributing paperwork from our customers to our case workers. The reports generated by Issuetrak provide great tracking of worker productivity. The system is simple and easy to use, does not require much training.

The IssueTrak team is incredible! All of the staff are helpful and friendly. The application performs as advertised and is easy to configure.

IssueTrak has been a great partner of ours for over six years. Over 220,000 tickets handled on our Cloud version of their product. Their support team handles issues and requests quickly and thoroughly.

IssueTrak has been a great product for our company and helped to facilitate the management of support issues with our customers. The intuitive interface makes it easy to on-board new customers and ensure that all relevant information for a support case is captured in one spot. IssueTrak also has very responsive customer support that is quick to respond to issues.

Helpdesk interface is very user friendly, literally set up and rolled out in a few days. perfect! Been using for over 10 years, recently upgraded. I'd like to add that the support is brilliant, very quick to respond to any queries you have.

They have been great to work with on the support side. The product works great too. Waiting for some new features in future versions!

Excellent customer service. Always glad to help. Always available.