In all the times I've contacted IssueTrak support, response was extremely fast and professional. I do not use the system, but support our business users who use it, and they have not had any complaints either.

Pros: Very Fast Allows users to easily submit on issues and guides them what to enter Knowledge Base feature is excellent Robust Search capabilities Cons: Would like more robust reporting options Sorting and clickable fields not consistent grid to grid

I have been using IssueTrak for some time now and have had naught but positive experiences with it. The IT Help Desk ticketing system we have, I was able to design and deploy it via IssueTrak. This makes everything so much easier for us, being able to automatically assign new tickets, or giving the users the ability to Next Action another user, while also pushing out email notifications each and every step of the way. If any issues arise, technical support is easily and promptly reached. Issues are quickly resolved. Excellent!

We have used Issuetrak for roughly 7 years for our technology help desk and recently expanded it's use within another department. It is simple to use for our end users and yet still give management tools such as ITIL, software management, and project management.

Offers quality help desk software with a suite of tools from asset management to ticket-logging which all help compromise a great product for all your help desk needs.

Works well for our helpdesk, but would like better and easier to use reporting capabilities for both closed tickets and inventory. Also would like cleaner and easier to read emails to end users when tickets get closed. Overall, solid dashboard and orgainization of tickets for a helpdesk team.

This company has met our needs nd hs worked well.

We have been using IssueTrak for many years. We actually were working through another company using their IssueTrak system for some processes that we were using and when we arrived at a place where we needed to start to track and document our OWN work flows and tasks, we turned to what we were already using. Over the years, we have been able to use IssueTrak for a WIDE variety of tasks and work processes that have helped make our jobs much easier.

From the beginning, the customer service has been excellent! WE use the software for so many things, inventory, customer service, HR, maintenance, etc. You can make it exactly how you want it to be and there are so many features that make it customization. WE have recommended it to other companies who have loved it as well.

Get responses to issues quickly. Waiting on some updates so that is only area of improvement is wanting the team to address bug fixes a bit faster.