Very helpful and knowledgeable. Checked back to make sure that my issue was resolved

They have some of the best customer service in the business.

We are software as a service for the construction materials industry and issue trak is exactly what we need in our office to keep our staff informed. We have been pleased with our experience and will continue to use issue trak.

Have been using since 2006. Chose, and have kept, IssueTrak product because its the simplest/easiest web user interface for a work request and issue tracking system (plus its easy to host ourselves). Customer support is very good.

IssueTrak has been great for us. Easy implementation, and we were able to shift things around a bit to meet our business need, which is different than just your typical help desk/ticketing system. Support has always been timely. No complaints from me an as admin and the users love it.

The entire process thus far with IssueTrak has been amazing. The representative who initially reached out to us was extremely informative and demonstrated almost every aspect of the software and how we could make it work for our company. During the installation process, we were able to see their own software at work as our "project" was created as an issue in their system and we were on the customer end of the issue. I would recommend IssueTrak to anyone.

immediate support response to my emails, even though they did not have me in their system as a customer yet. A+ rating on tech support in my book; and i have dealt with a LOT of tech support from different companies before.

I like the Technical support team. Easy to get into contact with and provide regular updates.

The migration from local install to vendor hosted solution was seamless. Issuetrak communicated clearly and we had no problems migrating. I'm very satisfied with the entire process.

The recent customer service experience that I had with Issuetrak was excellent. I opened a ticket and received a prompt response to the questions that I posted, which included requests for considerable technical documentation and a request for representation from Issuetrak's IT group to participate in a company security controls meeting.