This has been the best addition to our company! Using IssueTrak is easy, intuitive, and highly efficient in forming and following process. Tracking our metrics and having easy to use reports is huge and IssueTrak delivers. I can't love this program enough and the cost is better then anything out there. We researched tons of programs and demoed before choosing and we couldn't be happier!

We're not an IT service co., but we prefer this over others we've tested. The package is intuative, and flexible enough to exceed our needs. There were a few things it couldn't do, but the folks there were honest about it, and offered some alternatives, some of which we are considering.

I've used IssueTrak for over 12 years now and it just works great. And when it doesn't, I call tech support and they make it great again! I couldn't be happier with my decision all those years ago! It has allowed our business to grow as it has.

I've been an IssueTrak admin for 10+ years. Great tool, great value. Simple to use - short time for new user to become productive. It's fit for purpose. It's the bowie knife to skin a deer - not the leatherman that also tries to be your fork/spoon/magnifying glass/fingernail file/leather punch/scissors and everything else tool.

good product, good service