Although it is better than what we had before, which was nothing. The emails that are sent out are also a bit confusing, but that is mainly because the average user attention span is that of a barnacle. Either the documentation isn't very forthcoming, or there are limits to what the administrator can do

Issuetrak has helped ups to streamline all of our processes in every area of our business. Nothing falls through the cracks and it helps us to keep all project info in one place. Customer service is always excellent and quick. So much support and follow through

The product is robust yet intuitive. The feature set covers almost anything one could need out of a tracking product and the optional modules. The ability to store existing users and be able to search for them. Also the ability to categorize the different jobs that are sent in. I like that we are able to directly communicate with customers compared to our previous desk where we simply logged our communications, whether through emails or calls.

Tech assistance was very helpful in trainings and assisting with set up of accounts when we were experiencing difficulties. Very responsive, attentive and friendly. The user interface is very easy to navigate and customize. It's a great tool to have for customer service order tracking and follow up. I love it!

Issuetrak gives the customer exactly what it wants with or without the bells and whistles. Support is easy to get and communicate with and the package delivered meets the needs of our Team precisely.

Good tool IF your amount of issues being tracked is not very high. The tool is flexible and they were able to get it up and running quickly for us but ultimately we had too many issues being reported and the admin to close was not what the client wanted. I think with the proper configuration this can be a great way to bring visibility and accountability to actioning issues for companies.

Good ticket to work with you !

Their support is excellent

Issue Trak is a wonderful platform. The best features are that is customizable for individual needs, the reporting is user-friendly, and the help desk is very patient and helpful EVERYTIME we call.

Issuetrak has worked great for us. Support is amazing and the ticket system has helped our day to day operations.