The IssueTrak support team is always top-notch!

Version 10 has great benefits. We have been using Issue Trak for a number of years. I has wonderful features. I especially like the reporting ability and of course the Rich Text comments now.

Issuetrak has excellent support. They are easy to contact, quick to respond, and their tech support agents are top notch.

Our company uses Issuetrak to record manufacturing problems from the floor on our 500 plus products we fabricate in house. The system is extremely versatile in that it has been manipulated to everything I personally wanted it to do.

IssueTrak does all of the basics well, the only issue I have is the graphic display for reporting, it feels very dated.

Issuetrak works as expected and their technical support is responsive and helpful.

Tech was reliable, prompt, and knowledgeable. Troubleshooting was clear, organized, and very focused on the issue. The tech was actively exploring the issue instead of just reading a script. The tech helped us resolve our issue conclusively in quick and professional manner. There was also almost no wait time to reach someone.

Issuetrak provides a fairly simple interface and allows for detailed data entry to be able to track progress of tickets. Search feature needs a bit of tweaking, but overall it is a pleasant experience.

Great but requires better features and a better look. Reporting could do with do export feature where the time is correct throughout. Easier upgrade procedure also required for future updates.

Issuetrak is a great product - full featured and VERY well priced for the solution. If there were any criticisms of this product, it has to do with the lack of functionality within their giving API sets to customize or configure the platform to one's own organizational needs, at least in the cloud version. These issues can be solved with the "on-premise" version with direct access to the SQL tables -- however; that beats the purpose of a fully functioning cloud based solution, in my opinion. Aside from their lackluster API sets, this should really set the standard for help/support desk & workflow automation.