Hi Can you please ship my order. I am not able to reach you guys, it says the chat is offline. This is my Order No.10036906.

I have tried to contact the website since 9 days and i haven't heard back from them. There is no live chat or any response to my mails as well. I want my money back

I purchased three items from Novashe and to say I was dissatisfied is the severest understatement. Not only was the quality of the clothing tacky and cheap,- but the lack of response from the customer service team has been less than exemplary having reached out to them on three separate occasions to no avail. The jacket I purchased is a joke, and looked nothing like the website because when I'm in it, I look like a wizard. Order number #10013716. I paid for express shipping but the items did not arrive for almost three weeks. Absolute waste of money. Still awaiting a response. Sort it out Novashe.

Thank you Julie from Customer Service Team. I got my dress. It was the same as shown on the picture (I first came across this from Facebook). Julie was the best. She gave me so much support to get my order delivered on time. I feel the amount I paid was fully worth. Thank you Novashe & Thank you Julie. Madara. (Sri Lanka)

No communication over two months, no contact address FRAUD! So angry lost a lot of money Now you message me this ridiculous message saying "I can't believe it" please. I finally got a response from you on Facebook but it just suggested what I've done 10+ times?? Did you actually read any of my emails?? All I wanted was a tracking number....and now it's obvious you're either a really sh@t company or you're Fraudulent....either way you need to be shut down.

I'm having the same issue as everyone else on here. No communication. I tried contacting them 7 times, there is no "live chat". I just want to cancel the order. I will ultimately file a chargeback if I don't get a response. I feel so dumb for ordering from them.

DO NOT TRUST THIS SELLER! Bought 3 dresses from them worth USD 76.71 with express delivery on 24 Oct 2017 and have it be sent to an international address (because Novashe wrote they deliver internationally). The order information keep stating "Preparation in progress". Wrote them complaint letters so many times and hear nothing from them!

#10026475 I placed an order for a dress over 2 weeks ago. And judging by the comments I won't receive it for a while.. :( site says up to 20 days for items to be shipped. And it still says being processed. Not sure what that means. Was hoping to have this dress in time for a wedding. Looks like I'll have to find an alternative.

I have had a very similar experience to the below. I ordered two dresses which arrived and were terrible quality. I immediately filled in a returns form as instructed to do so, and then asked for an address to return the dresses to 7 TIMES and still haven't heard anything from them. I will keep sending them an email every day until I do - outrageous having stated on their website that they accept returns, to then try and wiggle out of receiving returns by not providing a return address.

We ordered a pair of socks October 2nd and still have not received our product. Order # 2262. We keep emailing and at first it was on it's way and a week later it was give it two to four weeks. Now they won't respond to our emails. I just want my product or my money back.