great and friendly service

J'ai envoyé mon échantillon il a y 20 jours - toujours rien, aucun résultat. Sur le site la commande est indiquée comme "terminée". La chat ne sert à rien - aucune réponse sauf "on n'a pas reçu votre échantillon, il faut patienter". On vous demande de vous exprimer en anglais - cela ne me pose pas de problème, mais cela peut être problématique pour d'autres clients.

I spoke to Heather and she was really helpful and friendly

Great to have twenty four hour support. I can’t sleep so often deal with things in the early hours. Information provided on the internet often needs clarification as this did and good accurate information which I received is essentIal. The lady I spoke to was professional and provided me with detailed answers to my questions this will result in me using the company for testing.

Great customer service!

It took 1 week from sending my hair sample to get the result. :) Very interesting. I purshased the ultimate test kit so i got more information about vitamins level, hormon inbalances, gut bacteria inbalances… etc. Easy to follow how to send the sample and quick results. I recommend to everybody and hopefully my boyfriend will do it soon as well. ☺️ Better to know what is not recommended to consume so it won’t have any discomfort feeling after.

I purchased a home rapid thyroid test from testyourintolerance.ca, a Canadian company. Main problem: The rapid thyroid home test was very poor quality. The lancet in the package was broken when I opened the box, so not a good start. Then, the test results made no sense. Why does "normal" mean see a doctor? And the definition for "Abnormal" makes no sense. My result was "abnormal". Do I need to see a doctor? Am I healthy? I have no idea. Secondary problem: I purchased from testyourintolerance.ca. This is a Canadian website. Why was the product shipped from an American company with a different name? Why did I have to pay duty? Why did the first email I got from them have the wrong shipping and tracking information? They make no mention of these issues on their website. These problems are unacceptable for any company. Final thoughts: This was a terrible waste of money, as the quality was poor, the shipping made no sense, and I still don't know if my thyroid is ok or not. I definitely will avoid their products in the future

Je suis mitigée : résultats arrivés au bout d’un mois après les avoir réclamés 2 fois. Mes échantillons ont mis 3 semaines à arriver au labo et ensuite je n’aurais soi disant pas vu les résultats dans ma boîte mail . En revanche le SAV était plutôt efficace, les réponses étaient rapides et ils m’ont renvoyé les résultats. Je suis par contre partager sur les résultats qui ne me semblent pas cohérents avec mes signes cliniques . Cela donne l’impression que tout est indiqué au hasard , mais ce n’est que mon impression … en tout cas je suis septique sur la fiabilité du test

Alex was extremely helpful supporting issues with the online submission form.

Straight forward and easy to follow and it gave me something to look in to