The company was not pushing for the sale they explained what was the best package to go for and it wasn't the most expensive. It was all sorted with ease and professionally. the fitters were pleasant quick and efficient and left no mess very professional.

Two very polite young men arrived bang on time to do my check up this was done and then to my surprise due to the rain they said were going to clean the panels two very wet men still smiling then left to do another job, hope they got dryed.

The work was carried out well and carefully

The lads who came to upgrade our system were both friendly, polite and efficient.

Came late to install due to traffic but once here completed the work ok with no problems satisfied.

Installer on time and completed the installation very efficiently. Helpful and friendly.

Caveat Emptor ! (Buyer Beware !) After a site visit on 15 July 2021 Senergy's salesperson reported by email that our 10-panel PV array, installed in 2012, "is averaging 2447kwh per year from install which is performing as it should be. However you could vastly increase the generation by updating to Solar Edge by 25%." NB: Not '' … up to 25%'' On our 7-panel PV array, installed in 2015, he reported "it generated 7398 over 5.75 years means an average of 1287kwh per year which is well below the EAP with a shade from next doors chimney and the roof ridge taken into account." [NB: EAP was not decoded; the MD recently said he did not know what EAP is.] The email was copied to Senergy's MD. Relying on the salesman's recommendations, which were not questioned by the MD and therefore tacitly endorsed, I agreed to invest £7000 to upgrade both arrays with new SolarEdge inverters, with 10-year workmanship warranties, and optimisers fitted to the 10-panel array [optimisers already fitted to the later 7-panel array.] 12 months after the upgrade it was possible to judge whether £7000 spent on the upgrades were delivering the increased levels of generation proposed by Senergy's salesman, and not queried by the MD. The results computed from the FITS data submitted and accepted by the energy company are as follows: 10 panel array: 8.28% increase in first year above average for the previous 5 years … yet in hottest year as recorded by the UK Met Office .. so well below the 25% proposed. 7 panel array: 7.89% LESS than the average yield for five previous years. … yet in the hottest year as recorded by the UK Met Office. The MD now suggests that this may be because one of the panels is showing decreased output. Senergy argues that otherwise both systems are working, so that they cannot be held responsible for the disappointing outcome. Their decision is upheld by the ombudsman. Issues were originally raised with the company in January 2022. Little urgency was shown by the company in response until a negative Review was posted on Google. Then a measure of 'compensation' was urgently offered if the negative Review was deleted. This modified Review replaces the original. Buyer Beware !

I still would like an explanation of what is happening 2when the green light is flashing and how l can read the metro Thank you for your quick response to my query. I am delighted with the service

Courteous salesman, good presentation, no problems. Payment was straightforward

They did everything they said they would do in the time they said they would do it with no fuss