SHOPPERS DREAM
CSD.... What a shoppers dream for designer goods!!! Excellent quality affordable goods with a great choice to choose from and hours of fun looking. An easy site to use, great discounts given and very quick delivery. I highly recommend
Great place for second-hand luxury goods
I recently visited the Marylebone location of CSD. I wasn't looking for anything in particular and was just browsing, but found the selection and quality of the clothing to be excellent. Kimmia was the CSD representative that assisted me, and she was kind, patient and knowledgeable about the products. She was honest with her advice and encouraged me to push my "fashion boundaries". As a result of her knowledge and advice, I purchased over £700 in clothing. If it weren't for Kimmia, I don't think I would have purchased as many items (or any at all). Overall, my experience was very positive and I can't wait to visit the store again or purchase from the online website. I also have a few higher-end items to sell myself and feel empowered to do with CSD so given my recent experience. I would highly recommend dropping by CSD and seeking out Kimmia's advice if you're in the area.
Great store, perfect selection
Great store! Very nice selection. Found the perfect bag for work in great condition. Staff (Paridhi) was very nice and helpful.
Amazing items and excellent customer service! 🤩
Ordered my Jimmy choo boots which arrived so quickly and in amazing condition! Couldn't believe it. Like new! Had to contact customer services as at first my order wouldn’t go through at my end. I had a prompt reply and James went above and beyond to help me, purchase the boots. He checked in on me to make sure everything was ok. I cannot fault them at all and would 100% recommend buying from them. It was my first experience and I will definitely be buying again 👌😍
Terrible store to deal with
Terrible store, this is why: 1. When you return an item, you need to follow up for weeks to get your refund. I am still waiting for my refund for an instore return from 2.5 weeks ago. 2. When you sell items, you need to check calculations and follow up for weeks to get paid 3. I bought 2 items from them without labels which they now refuse to resell You can buy good stuff from them but make sure you don’t need to return item. I find it very disappointing that in your response you don’t acknowledge( as you did when you called me) all the poor treatment, the amount of times I had to call and e-mail to get payments and refunds
Outstanding Customer Service.
Outstanding Customer Service. Purchased a blouse and didn't realise that the scarf accessory was missing. Called Paridhi at Marylebone Lane who served me and the missing item was located and delivered to my door two days later! Thank you so much for your efforts Paridhi. See you next time. Kind regards, Doreen
Poor communication and missing information for sellers
Like others here I’m a seller and really struggling to get a response to my emails and am missing info about numerous items. Really frustrated with the poor response and missing information. They seem to be running a scam so I recommend not consigning. They seem to try to discredit reviewers by claiming they are not sellers or to contact them (which they never reply) but ask yourself why so many people have similar experiences. I wished I had read these reviews before parting ways with my previous items.
I came in with a big plan
I came in with a big plan - to get an outfit for the LFW Opening Party..! And the whole Team helped and advised me - such a great experience! Thank you ladiess <3
Professional
Helpful, professional
Layla & Sophie (Battersea) were super…
Layla & Sophie (Battersea) were super helpful and attentive. Walked away with the most gorgeous Fendi bag