Annoying requests for feedback for every item on Catch.

We purchased 4 items with Catch.com.au. December 1 2023. 3 Items arrived within 2 weeks with different. arrival days. One item which cost me $170 on special usually $189, has not arrived. Its been 27 days! I keep getting different responses to why the item hasn't arrived. Each time I write to them they seem to have a generic response "We appreciate your patience" when I am no being patient at all and I am very stressed as I would like a refund. They keep telling me my item is in transit and arriving before Christmas, (WHICH IT DIDN'T!), and then we had to go interstate and now they are saying if it does arrive, send back to us, or if no one is home, courier will take back and once we get item back we will give you a refund. Why should the customer be punished for their incompetence in the people they use for delivery? - That means they want me to wait another 1-2 months to get my refund?? This is not customer service and I am truly taking this to consumer affairs and they will have to retrieve my refund as Catch.com.au are on a robot mode - they are not listening at all to the customer! I truly WOULD NOT RECOMMEND CATCH.COM.AU!! SO FAR THEY STILL HAVE MY MONEY AND I HAVE NO ITEM OR REFUND!

Excellent stools at a great price

Order an item with 2 days to dispatch on the 18/12/2023 and it still hasn’t been dispatched. Yes it is close to Christmas time. But don’t advertise a product if you can’t deliver what is described. Please kindly refund my money

Ordered a product 06-12-23. Send email 20-12-2023 when item had still not been sent. No response by 23-12-2023 so i tried to raise a dispute to get a refund through catch on 24-12-2023. Couldn't submit dispute because "please complete recaptcha before proceeding" there is nowhere to complete the recaptcha so i can't submit. Try to "Submit an enquiry" instead. Enter the order number and email exactly as it is on my order "No Order found with given details!" Try to use the chat. All i get is the virtual assistant. Click "Talk to an agent" and all i get is "No agents available" and it goes back to the virtual BS. I've bought multiple items from catch but this will be the last time.

I ordered items for Christmas based on the delivery time being by December 14. The cheap item I ordered has arrived but the main much more expensive item has not been delivered. When I have tried to track it down via my order number, it says it has been delivered. When I do it from my email, it says to be delivered 29 December to 5 January. When i try to call the Catch number it has a recording referencing its phone lines being down for a day in June. When I request a chat with Customer Service via the chat bot it says no customer service reps available. When I try the customer service email provided in Catch’s response to previous reviews, it says not a valid email. This is a huge scam. In response to the reply - no I can’t get help via those avenues as I tried them all to no avail. I would recommend people buy elsewhere.

This is the worst company I have ever bought online from. I will never use them again. If you have a problem they just pass to the seller and courier and have no influence over them at all. Stay with Amazon and EBay and use PayPal forget about these terrible Australian wannabes! Let me add to this, everything that Catch, Homfurn and their Courier have replied to me and Trust Pilot is all smoke and mirrors. According to their package tracking my parcel has been at the Sydney depot since December 8. The courier has had it for at least 2 weeks. 3 such amateurish Companies, never again.

Ordered a $495 Marc Jacob’s tote bag for my daughter for Xmas IN NOVEMBER, and they sent me a pair of men’s size 13 Skechers! What the? Mailed them back and by the time Catch stuffed around (even accusing me of not sending it, but I had the tracking deets), they’d missed the last Xmas mail. Never again. 1 day later: Got an email from Catch. They’d read this review and made a few points. They .. 1. Were sorry 2. Gave me a $10 credit 3. Encouraged me in light of the above to edit my review. This is the edit.

I love Catch for its great sales on everything! But PLEASE PLEASE PLEASE STOP USING ARAMAX AND COURIER PLEASE AS YOUR PARCEL DELIVERIES!! My parcels always get delivered to the wrong address and or my recent parcel - delivered to the wrong address and left in a place not safe to leave that the parcel has been taken and even the seller cannot get hold of the courier company - ARAMAX. The same company has also got another parcel of mine that's been sitting with them since the 5th December only for Aramax Wollongong to email me saying my parcel is not being sorted at a facility by them. What does that even mean when Aramax are the ones who picked up the parcel? PLWASE STOP USING THESE COMPANIES!

Great product at a great price. Delivered within a reasonable time.