Incomplete job and they have stopped…
Incomplete job and they have stopped communicating via email or taking calls. They have damaged my property - carpets, board cut out of my bathroom wall (they cant tell me why), windowsills, one window can't open, missing skirting boards, damaged bathroom light and ceiling with an electric cable running on the ceiling from the installed fan to the light fitting. I don't know what to do. I wish I had never heard of this company.
Multiple calls a day
I have received multiple calls a day and several text messages during the last week from this company. Despite me informing them that I am not the person they mentioned in the texts and phone calls they continue to call my number and seem incapable of removing my number from their system. One caller was particularly rude when I asked him to remove my number. If it is a case of mistaken identity or even just a wrong number, it should still be up to the call centre to correct their mistake.
Happy Eco Energy Customer
From start (initial presentation and outlining Eco Energy and professional approach gave us the confidence and assurance to use Eco as our preferred Company) to finish the patience and knowledge of both the admin and installations teams from Eco have been top notch to none. Eco Admin Dept awesome assistance with all the required docs and application details donee professionally Thank u The installation teams for both solar panels and inverter system were super efficient and very professional both doing a fantastic job the assistance and guidance through whole process just awesome. After instillation assistance just top notch too most important. I cannot speak highly enough about Eco and the whole team. Thank you all!!!
Heat Pump, Solar and batterie's.
Eco-Energ recently fitted us with an Air Source Heat Pump and solar with battery storage. Their in-house engineers, Matthew and Alex, carried out the entire work very professionally, and I can't rate them highly enough. The whole job was carried out in a very professional manner and always very tidy without any issues. I Would recommend ECO_Eng to future clients.
I don’t know who you are
I don’t know who you are. Stop calling me, I never requested your services. edit: I only live 900km away from you! Clearly, that makes me the perfect candidate to fill out your online form. And just in case you missed it, I’m also not called Suzanne… but, you know, close enough.
A great experience from start to…
A great experience from start to finish. Great communication throughout by every contact. Fitters were fast and efficient, they travelled from the other side of country and were very friendly. They did not have all the fittings and had to adapt accordingly and did a good job.
Highly Recommend
From start to finish I was very impressed. The company representative Nathan was very knowledgeable of the process and the workings of the solar panels, explained the process in easy to understand terms, no hard sell tactics. I took a few days to think about it and when I did decide to proceed I was kept informed of the process every step of the way. The installers arrived at the allocated time, got straight to work, kept minor disruption to a minimum, and tidied up after themselves. The same can be said about the employee who connected the system. I would highly recommend this company if you're thinking of installing solar panels from the office staff to the installers/connectors all very helpful and did what they said they would do, hard to find a company who does what they say and put the customer first.
Eco Energy, so professional
Eco Energy, so helpful. From start to finish the patience and knowledge of both the admin and installations teams from Eco have been second to none. They have held my hand and guided me through the less than intuitive HES grant application and scheme at all stages. The installation teams for both solar panels and heat pump were super efficient and very professional both doing a fantastic job. Seriously I cannot speak highly enough about the whole team. Thank you all!!!
Very good service good installation…
Very good service good installation friendly staff everything explained would recommend Philip grieves
We have had a solar panel installation…
We have had a solar panel installation done from Eco Energy and it has been smooth from start to finish no pushy salesman (which puts me off straight away) the installation guys were quick tidy and efficient, the office staff any time I phone are polite and helpful the whole experience has been great!! I would highly recommend Eco Energy Colin and Elizabeth Bennewith