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Márk Darabos

17 January 2024, 00:01

  • GB

Great job

Energy, and I must say, their team demonstrated exceptional professionalism and efficiency in installing solar panels for my home. The entire process was smooth, from the initial consultation to the final installation. Not only did Eco Energy meet their deadlines, but the quality of their work exceeded my expectations. I appreciate their commitment to sustainability, and I would highly recommend Eco Energy for anyone considering a solar solution.

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Alan McArthur

16 January 2024, 22:49

  • AE

Great job by the installation team

Great job by the installation team. Panel fitters arrived on the day as did electrician. Everything went smoothly and mobile app was explained. Would recommend company to anyone who is considering fitting solar panels.

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Stuart Jeabus

09 January 2024, 23:10

  • GB

PV system installed by these guys

PV system installed by these guys. Wiring was a mess ( although they did eventually fix this ) The cut through a cable supplying sockets in the living room and could not diagnose the problem ( had to get another electrician in to fix ) Piggy backed the system onto the electric oven fuse on the fuse box. Installed the system on a fuse box that was non compliant and mentioned nothing to me about this, just installed the system anyway ( i would have paid them for the new consumer unit if they had advised ) I installed a fogstar battery to the system and as it turns out the inverter was faulty ( was unable to charge battery ) These guys refused to assist as they said I installed a non compliant batter to the system ( the battery is fully compliant and compatible as I checked with the manufacturer of the inverter ) Ended up having to go direct to the manufacturer about the inverter who agreed it was a fault and they sent out another one. Truly a disgusting company to deal with.

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Kevin Mcguckien

09 January 2024, 17:36

  • GB

Very efficient and good communication

Everything about the installation, panels and how it would work with our electricity provider was explained from the start. From the initial quote through to how and when the job would be done. The installation was exceptionally efficient and the electrician went the extra mile to make sure it's almost invisible inside the house. Very pleased.

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Celeste

09 January 2024, 04:27

  • GB

Solar panel installation good. Post-installation service less good.

Very happy with our solar panel installation from Eco Energy. Carl met with us for consultation, and he was friendly, highly professional and very knowledgeable about the product and installation. The office was very quick in arranging our installation and answering our queries. The installation team was efficient and although there were some connection issues with the monitoring system, the electricians stayed and troubleshot until all issues were resolved. I would recommend Eco Energy to anyone looking to add solar panels to their home. Update 29/05/2024: Solar panels are working fine, but the app is a bit unreliable as it loses connection periodically. However, we can see the panels and inverter are working through our smart meter. I only just received confirmation from our DNO today through my own chasing up with the MCS and the DNO. I contacted the DNO in March, who said they had not received my installation notice from Eco Energy (this was written in an email from SP Energy). I sent the DNO a copy of the MCS certificate myself and followed up with SP Energy today. My export MPAN was created end of April, and SP Energy emailed it to me today. I don't really know where Eco Energy was in all of this, but it was quite the unexpected hassle. Also, I was offered (via email) a £25 Amazon voucher for writing this review back in January, and I haven't received it despite notifying Eco Energy at least twice. I would've gladly written a positive review about your products and services without the incentive, however, thanks to this bait-and-switch for a review and the above issue with receiving the export MPAN, I am changing my review from 5 stars to 3.

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Chris

09 January 2024, 00:17

  • GB

A trustworthy company

A trustworthy company. They were recommended to me by a family member who had used them for a solar installation and have used them twice. A slight glitch early on when the available area of my roof was assessed at 8 panels - the installation team could only fit on 6. The work was carried out in an afternoon and made no mess. The engineers set up the 'Shinephone' app on an Android phone and registered my account. I was patiently shown how to set the charging times for the battery. I am very pleased with the system they installed. My electricity bill in June 23 was £3! Some months later, I had the same engineers return to install a second battery - I now have around 13 kWh of storage, which is more than sufficient for the whole day (a semi, Scotland, midwinter). On 'Octopus Go' the daily cost for all electricity I use is around £1 even if there is no sun. It costs about another £1 to charge a hybrid car overnight. Some afterthoughts: Make sure you have a good WiFi connection to the inverter/battery. You can use a plug-in extender. (If you don't have a good connection you will get breaks in the graphs on the app, and won't be able to set charging times.) The Shinephone app seems to allow up to six battery charging sessions overnight. If you were braver than me and had the time to set up these sessions each evening, you could use the 'Intelligent Octopus' tariff where the price changes every half hour - sometimes going negative.) You can safely trust this company.

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Robert

08 January 2024, 23:54

  • GB

Quick and professional installation.

Quick and professional installation. Questions we had were answered promptly by company on telephone.

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Steve

08 January 2024, 22:18

  • GB

Good tidy job

Good tidy job , all waste removed from my house . Electrical team really good and competent , explained the app etc . All works completed as agreed and on time . Only downfall was the roofing team worked from a ladder on my two storey house and went over the ridge to complete the panels on the opposite side . No use of scaffold

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Hazel Johnston

08 January 2024, 22:09

  • GB

Everyone was extremely helpful quick…

Everyone was extremely helpful quick installation and good clean tidy workers

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John Leggat

08 January 2024, 22:05

  • GB

Very good clear advice given from the…

Very good clear advice given from the outset. Panels and other equipment arrived on time and we're fitted over two days. The installation staff were well informed and carried out the work with a minimum of fuss or intrusion. System has worked as promised so far. Would definitely use eco energy again and would not hesitate recommending to friends .