I placed an order for 3 brushes on Instagram promotion, but only received one with one tracking number. I e-mailed the company twice so far with no reply. phone calls to the customer service is not answered either. USPS told me that they should have 3 brushes in a container if they put them with only one tracking number. Clearly this is a mistake in the company’s end not USPS.. I am confused by the rave reviews online, since my experience so far has been terrible with customer service.

My toothbrush broke, even though I purchased it about a year ago the company replaced it for free and even through in a couple extras, so nice to have purchase something from the company that stands behind their product!

Immediate response when asking about a shipping delay. Offered to send items in stock now and the backordered items when available. Really appreciated the quick and easy resolution.

Fast easy to communicate with and very helpful in helping me get the best whitening product. I am very grateful that Angie took the time to help me

Linda was the person who dealt with my problem, she was superb, spanish customs sent first order back then a second was sent out and although I paid someone 20 euro to complete the complicated customs firm item still didn't arrive, she sorted out refund and was always quick to reply, brilliant customer service

I love this product!!! Works excellent and doesn’t hurt my teeth like other whiteners. I’ve been using snow teeth whitening for a few years now and very impressed with the results. Customer service is great and quick with responding and very helpful.

Well, it’s been six days since my last review and I have not heard from a customer service representative acknowledging that they have my two orders sitting in their system, taken my money and not shipped my orders. I purposely ordered early, 11/11/23, so I could give my disabled son an electric toothbrush for Christmas. I also ordered an extra one for someone else. If you don’t have the product, refund my money. The total of my order was $257.03. I have also since filed a review with the BBB.

The customer service I received with an issue was 10/10. I would highly recommend the product not only for the fast working teeth whitening but also if an issue arises the customer service is top notch.

I odered snow whitening kit in October but still havent received it i cannot get any reply from my emails to snow as to where it is.

I had an issue with a return. After several attempts to reach someone, a representative got back to me and solved my issue quickly.