Ordered more than 2 weeks ago. The order hasn’t even been processed. Tried to contact them via chat, text and email. As expected, no one replied. To save yourself a headache, do not order from this website.

I have tried to contact snow through email and their website. I still haven't received any reply back about my toothbrush prematurely dying after 2 months, causing me to use it as a manual brush for the time being. Considering the price of it, I would want to get a replacement rather than forking over another $100+. Overall, a great toothbrush, but bad customer service.

Carmen, a customer support staff employee, swiftly responded to my email during a busy time of year with the information I needed and kind attitude.

Still no response , Do not order from this company they take your money and you do not receive your products However you will get ignored

Fast efficient friendly service. Nice to see and experience that!

The innovation of snow products are iconic to say the least. I recently had an order replaced and customer service was top tier. I would highly recommend this product !!

SNOW is not only a revolutionary and exceptional product, they truly excel in customer service. I recently reached out to them via an email to purchase a replacement part for my SNOW kit, which I purchased a year ago. I fully expected to pay for this replacement part, and a shipping fee. Well…they: a) replied the same day to my email b) shipped out the replacing part that same day c) did not charge for the replacement d) no shipping fee e) a free gift included! Now this is a business to support. .

Sanaa resolved my issue quickly and courteously. She even went above and beyond by offering a discount on future purchases. That's what I call customer service!

Thank you for replacing my toothbrush. Great service!

Best toothbrush and whitners ever! Rating of 10 for Customer Service s as well!