These were great until they transferred our accounts over to Pharmacy4U. Since then ive been locked out twice even with using the correct password and both of my family accounts that shared my account/email have neither been able to access their accounts through myself as they have been doing for years or register with Pharmacy4U as it says they are already registered so not allowing them to order urgent meds. Hence we had no option but to ask our GP Surgery to allocate a local pharmacy allowing us to order the much needed meds. Unfortunately we don’t have hours to waste waiting on a chat reply that times out or want to waste our time in a phone queue trying to sort this type of nonsense. These transfer errors needed sorting before offloading accounts that didn’t agree to be moved in the 1st place!

Flawless service and a big help to me to have my meds delivered for free

Always remind me to order my prescriptions on time. So is the delivery.

Brilliant service, reminder to order meds sent, and prompty delivered, an problems in obtaining meds, they keep you informed, couldn`t ask for more

Generally great, no issues. Process made complicated; but the prescribers problem not theirs, can no longer request repeat in all

Ordered tablets on 28/3/25. It’s now 7/4/25 and they’ve not been posted out yet. Run out of tablets a few days ago. Not very reliable.

Twice I waited 3 weeks for my prescription it kept saying waiting for stock, I had to cancel the prescription and go to a normal pharmacy who got it in 3 days each time. I carried on with the pharmacy for the last prescription and again I got it in 3 days. Lloyds direct was ok until they went with pharmacy to you

Can’t get any better

Started off well. Used without issue for a number of years, even recommended them to family and friends. Since a change in prescription in November 2024, EVERY month they're leaving me for several days, UP TO A WEEK, without life saving medication. I order it as soon as I'm able, but it's ALWAYS delayed. I've rang and complained but they don't seem to appreciate how important the medication is or how dangerous missing it is. I'm now seeking an alternative supplier because Lloyds Direct are not reliable, nor do they seem to care that they're not reliable, which is appalling in a pharmacy service.

Terrible service left my mum without heart medication had to run around and worry about getting medication disgusting and dangerous