Taxi was on time, clean and driver was ok. Compared to the other companies they are the only ones that seem to take transport serious. Don’t bother with anyone else, ignore the few keyboard warrior, blown out of proportion reviews because elsewhere will most probably be a total let down.

Can’t fault them. Need a taxi, get a taxi.

Unbelievable experience! Booked a taxi for 11.59pm and after 7 phone calls and being fobbed off of different times we were then told our taxi driver had declined! We were left at the side of a road shocking! We booked the taxi at 9pm so plenty of time to arrange a driver! Will never use again!!

Used the app to book a taxi going to and back from our First Ladies outing. Going out was fine. Taxi booked for 9.30 back. Received a text to say taxi had been dispatched. I called to check 20 mins later to see where taxi was to be told it was at least 40 mins way. And they would cancel my taxi. Not acceptable when taxis to and from had been booked for well over a week. Will not use service again. No reliability for ladies on their own. Awful Service.

I booked a prepaid taxi hours before with them as i do everyday and they didnt send it and on 3rd time of calling the operator told me i should of called to check when they text me 10 times a day telling me to use the app

I have used this company for near 2 years. The amount of money I’ve given to them is a very substantial amount. Over the past 6 months I have noticed a huge decline in the quality of service, as well as the useless app they have, the drivers are careless, they have gone from a local business to a money orientated corporation. For example, tonight I ordered a taxi around 1am for 45 minutes in advance, the app tells you that you can book for that time without any problems. So we leave our booking, on time, as they always expect, to only call the office and be told it was another 30 minute wait ontop of that. I work in hospitality so by no means do I go out of my way to make someone’s job harder. I called the office and politely said to the person on the other end that their app was completely useless in letting customers know waiting times. 30 minutes later the taxi turned up, total of 75 minute waiting time. I booked that taxi for 4 people (on the app), when the driver turned up he refused travel for 2 of my female friends even though I had ordered a taxi specifically for that use. We had to leave our two friends to walk a long way home due to the taxi driver refusing, being rude, and not calling anyone to assist. I then highlighted to the driver, very politely that the app was completely insufficient to providing a good service to their loyal customers - I actually said to him that it must be very hard for him as a driver to have to deal with these complaints, to which he replied “not really, i just drive and get the money”. To be honest, it’s absolutely shocking that the predominant taxi service in this town has no regard for local people, young women, and their safety. Even still, if you simply cannot provide these services, please state so on your absolutely useless app. You are abusing local people, and their willingness to use your services. Actually I’d recommend ANY other taxi service apart from them and I have used them now for about 2 years. Absolutely disgusting. SORT. IT. OUT.

Called up yesterday to report one of your drivers who was driving incredibly dangerously down Stonefield road (unreasonably high speed, close to knocking off my wing mirror and then tailgating another vehicle who was driving at an appropriate speed.). The call handler I spoke to didn’t sound particularly interested, or particularly convincing that the report would be taken seriously. Was told someone would call me back at 4pm yesterday. I wasn’t at all surprised when nobody did. Today, same location one of your cars goes by with the driver clearly breaking the law and driving whilst holding his mobile phone to his ear. The reason I have now written this post/review is because these are not isolated incidents with your companies cabs along Stonefield Road. Everyday virtually we have your cabs driving at unreasonable speeds or aggressively down Stonefield Road. Clearly your company isn’t interested in the conduct of your drivers, otherwise the report would have been taken more seriously yesterday, and somebody would have followed up as I was told they would. Having now seen other negative reviews on here about attitude of staff/drivers it makes sense.

Disgusting let down unhelpful.. didn't turn up to bring my children to see my in hospital after being late to bring my partner for his visit by 30 mins when you only get a 1 hour slot due to covid and children not being allowed in the second taxi for my children to see me didn't turn up they waited outside for 20 mins in the cold even when the taxi rang and said it was outside it wasn't the office then refused to answer the calls.. could have been someone last chance to say goodbye to a loved one and 247 could have taken that away.. Disgusting..

Absolute disgrace of a place, I was told 40 minutes ago that my taxi would be 25 minutes. Long wait outside in rain but I understood. Only to ring back 35 minutes later to be told by the same man WHO TOOK MY BOOKING that I hadnt even got a booking to the address I ordered too. Really would not recommend I'll be sticking to Jenny's in future. Everyone if you want a taxi rank that friendly, fast & HONEST then Jenny's is your place. (No it's not the wrong place I am just advising people not to use this place as I was told 35 min wait when I rang back up was told there was no booking. I am telling people to use Jenny's.)

Cab driver was negative from the outset and non responsive from when I got into the cab. Tried to converse and no response. He spoke in broken English all the time until I suggested I was about to complain about his directions to my destination, then he was fully fluent and suggested I get out of his cab. I phoned 247 and they said the driver was entitled to do this. I had to walk several miles home. Never again with this taxi service.