Quick response to my trouble call. Very professional service. Answered my questions in a satisfactory manner.

The crew, working through the night, made a big job easy by always communicating with us and being thoughtful in how they did the work and left the final job. Thank you, all the folks at American Water!

Reliable service

Prompt and efficient service.

Every time I called about an issue it’s not covered.

AWR is always helpful and efficient. Having the water protection is money well spent. Every time I have called my problem is rectified in a timely fashion. I am so glad I have their protection.

Absolute scam. AVOID. Can't believe I paid for this for years. Then took almost an hour to cancel the plans while agent used every stalling technique known to man.

I am cancelling my coverages with this company. I called last month because the rate went up without notification and I couldn't afford the new amount on top of the bill and things. Was offered a new coverage at a low rate so I took it. I was told to pay the bill, and they would refund me the amount that was currently on my bill and just start out this month with the new amount. Well, I never got a refund, and I just saw my bill and they are charging me for 2 services. No Thanks!

I would not recommend this company. Had a plumbing problem. Called them. The company that they were going to send me had poor ratings on three sites. When I called to cancel my plan, they promised me a loyalty discount, so I kept the plan. I did not received the discount they told me I would.

Awesome customer service and very easy-to-use. Gives a great peace of mind