The plumber was on time and was able to fix the problem.

My experience was great because you responded to my concerns expediently. I was at first a little upset with all the questions I was asked before I was able to get service, but, on second thought, I suppose they were necessary for you to get to the root of the problem and to know that my problem warranted attention. Of course, for me, having the problem is overwhelming and I just needed immediate action. However, after getting through this part, I received quick & professional service - well done. Thank you!

They are on time and fixed the problem without any issue.

Everything was done well, took care of all clean up, no issues at all !

Awr came quickly and set up a company yo fix it right away

From the time I called for service to the time the repair was completed was a very good experience. 'NO HASTLE'

The company immediately reacted to my concern and connected me with an excellent service provider who addressed my need the very same day. From the first call to completion was a total of three and a half hours.

The technician was clean polite and informative. I was nervous as to what he would find. Turns out it was just a clog. That would of cost me 400.00 if I were too call a plumber. For 8.00 a month its worth it to join. Actually you can't afford not to join. I'm very pleased with my 1st experience.

I am a new customer ! When I signed up they said I would get paper work in the mail to tell me all about the services I purchased! I still haven’t received anything from this company ! That’s not good , I tried to call and couldn’t get thru!

I would not recommend this company. I've been with them for many years, and this is my first claim. 10-19-24 I contacted them regarding broken septic pipes and raw sewage in my yard. A hurricane had ravished my yard previously and a tree uprooted, tearing the pipe with it. I paid the $50 service fee and was told to expect someone (service technician) to contact me within 3 -4 hours to schedule a visit. I was given the name of a plumbing service from over two hours away. That was my first red flag. Sunday afternoon I called the plumbing company, and they stated they had received no claim requests from AWR and had not worked with AWR for several years. (Estimated about 7 or 8 years) I immediately called AWR back and was told by the first phone agent that 1) a service tech had accepted the claim and would be in contact with me today (Sunday) THEN 2) service techs don't work Sat & Sunday, THEN when I pressed for a name of the "new" plumbing service, none was able to be provided (though they had accepted the claim ticket). The call went dead. I called back and was connected with a new phone agent who was confused by yesterday and today's calls. (Yeah, me too) and said the claim had been submitted as a regular call and not an emergency and therefor I should expect a call Monday morning between 8 and noon. An appointment would be scheduled then by a service tech. Monday has come and went, and no call. I called AWR back, and was told the dispatch dept. had tried to call me. I called it out as impossible and a lie as I had kept my phone on me at all times all morning as I had been anticipating the service tech and two other calls unrelated. Assured 100% I'd received no calls related to AWR or claims. At that point, i was tired of the lies, the runaround, the excuses. I said to escalate this to an emergency status and have a service vendor technician contact me asap to schedule a time to come out or refund my $50. I'd just gone through a cat 5 hurricane and was not emotionally ready to deal with their crap. It is now Tuesday morning 10/22 and surprisingly I have not heard from them, nor any dispatch departments or technicians to schedule visits. DO NOT USE this company. I would give them a negative rating if it was an option. Personally, a one star is rather optimistic and more than generous. I will also add the wait times on hold are toward the 25-30-minute mark each time, and there is a great likelihood the call will be ended on their end before you have resolution and need to call back for another 20/ 30 minutes of waiting to go through the verification process again and again. That was the icing on the cake for me.