I woke up to my wife telling me the main waterline in the basement is leaking. We told American Water Resources about it, and that I need to get a plumber as soon as possible so our basement doesn't start flooding. We called the plumber to check it out and, while he was there - we asked if he could also replace the kitchen faucet. He said, you need a watermain guy, I can handle the faucet another time. We went through the process of getting the watermain fixed. I provided all the documents they requested, and after 3 months they said they were rejecting our claim. They twisted our words by saying the plumber caused the watermain leak when he was looking at the faucet issue. Most people know you do not need to shut off the mainline to replace a faucet, there are valves under the faucet to stop the water. I continued to speak with them - they passed my case to a 3rd party (OnCourse Home Solutions) to work through the issue with me. That person agreed with me that the 2 things are separate, and was saying (via email) that we should be reimbursed. All of a sudden, she told me the company is rejecting the claim and there is nothing I can further do. Pathetic how they will look to find anyway to get out of it.

I’m still awaiting services from over a month ago. I put a claim for plumber and back up sink. They collected a fee of 50 after I made a claim and it’s over a month and no technician or services came. I’m very disappointed and this conpany quick to add services but don’t deliver.

Major pipe break. Called in the am and was referred to Ikmar plumbing. Ikmar called and can not come out for 5 days. Called AWR back was given another contact (Singletary Plumbing) On hold 1.5 hours and at No 1 in the queue they put me to voice mail. Called AWR back and was advised Id receive another referral in 4-32 hours. Hung up and called a regular plumber. Bill is up to 300.00 already and the leak is so bad the water company called me to warn me. Check their reviews. 85% disapproval rating. Their reponses are copied and pasted throughout thier reviews. Any way it's cut I recommend people to avoid them like the plague.

After reading YOUR Reviews, I decided NOT to make a purchase! Glad I check your site out 1st!

The call center follows a scrip which is fine for basic repairs. I have had issues over the last several years and it has been nearly impossible to escalate. There is a more serious issue that at my property that is being ignored. The amount of money I have spent for this coverage, I could have been able to fix it on my own. Additionally, the companies that are contracted with AWR do not give priority. The last 4 times, I have had to call and track the plumber down and find out a time. Typically by the time the plumber comes is close to 7pm.

Good morning, I believe the guys name was Matt. He was extremely knowledgeable of my issues. Matt was very kind and respectful. He solved my problem quickly and completely.

Prices too high.

i DON'T KNOW HOW YOU OBTAINED MY INFO BUT i WANT YOU TO CEASE AND DESIST SENDING ANY MORE OF THIS TRASH TO MY MAIL BOX. I NEVER ONCE SPOKE TO NOR DO I INTEND TO SPEAK TO YOU/OR ANY ONE IN THIS CO. LEAVE ME ALONE. I HAVE ENOUGH OF YOUR PROPAGANDA COMING IN MY MAIL.

i was about to sign up till i saw all your bad reviews! as a company you need to clean up your bad reviews with some honest forthright service to your customers!

they keep sending me offers in the mail to sign up with them, I was about to, not now after reading all the negative reviews, thanks for the heads up !