The staff was knowledgeable, Coopertive and punctual. American water resources' technicians had the right equipment to resolve my problem. thank you, American Water Resources and capable Technicians. approximately Aug. 12, 2024

You take no responsibility after repairs

I called 3 times after my husband passed away to transfer the accounts to my name and give a new payment card. In August the payment was taken out of my husband's account even though I had called twice prior to this occurring. I had to transfer funds to his account to cover these charges. I closed the account out. I called again to Water Resources to report this happening and asked again to transfer the accounts to my name. I get email messages that the payments were declined, even though I gave a new card number, routing, and account number. I called a 4th time and the representative told me that the payment still hadn't gone through and my husband's name is still on the account. She told me that she would call me back later in the day but I never received a phone call. Then 2 days later the accounts cleared but my husband's name is still on the account.

for 3 months in a row I've gotten emails that my payment for 2 of my protections didn't process & I call each time to fix it, they say it's fixed then I get an email the next month with the same message. I have also filed a claim on my dryer and they can't get a technician out to me until OCTOBER 10TH

This was customer service issue - needed to change that credit card being currently used. The this was done was without any issues.

I called on Monday for appointment with my hot water heater Tuesday morning. They were out to replace it. I had no problems and it was done with care and quickly. I really like the service thank you.

They got my home water leak issues fixed the very next day after I got into contact with them. The fix was quick and the employees were kind and courteous.

The workers are very easy and informative with questions and very professional with tons of experience

There were in out so fast and corteous too.I rate the service at 5 stars!

They are great. This service is worth the money. They are very helpful and reliable. They give you what you pay for. They connect you with good companies that assist and solve your problem.