Timing, professionalism, cost

Worst service. Only promises Still waiting for washer service more than teen days.

I called into American Water Resources on 9/6/2024 due to discovering water in my basement like I did approximately 2 years ago when they came out and replaced an outside pipe. The phone customer service person kept demanding that I tell him we’re the water was leaking from, but I didn’t know. He stated that he couldn’t send anyone out until I told him we’re the leak was coming in from. I told him that is why I paid for the coverage. He stated hesitantly that he didn’t want to get in trouble submitting my claim if it wasn’t a covered loss. He told me he dispatched the claim and that a plumbing contractor would be contacting me within three days, after a very lengthy conversation explaining my dissatisfaction regarding my water problem. I never got a call from a plumbing contractor at all as of today, 9/21/2024. I’m very disappointed and upset. This is the second time I have used them within the last two months without getting needed repairs done after paying for the contracts!

AWR Did A Great Job Handling My Sewage Problem and I Feel Better About This Company Now Thank You For Your Service 👍🏾💯

The representative was friendly and quickly processed my claim. I received a call from the repair company the very next day. I also appreciate that you contact them 24/7 or submit your claim online.

good reliable company

AWR was easy to engage and response of assigning a service contractor was quick. We had the water leak stopped and fixed in no time. Totally satisfied!

American Water Resources came through for me the last time I called, even though they had denied me previously. They provided the service I needed after my plumber provided the diagnostic evidence they needed that there was indeed a blockage.

Following a previous negative experience, Johnny found a way to add protection to my current policy, combined all to be paid at the same time, removing the hassle of knowing what was due when.

Customer service was very bad and did not answer my question and I asked to speak to the manager but she refused and said it is not activated