I woke up to find water on the basement floor. The drain pipe was clogged. I called Ameican Water Resources. They sent out a crew form 3d plumbing who were wonderful. They arrived on time and got right to work. The guys were great and very respectful. They did a great job clearing the clogged. Without having Anerican Water Resources,this would've cost me a couple hundred dollars. As it was it cost me $0.0.

Called with a claim for our kitchen sink drain. Plumber blamed the 3rd party plumber from previous work even though he was not able to find the exact issue. video did not show blockage.

The continued courtesy from the professional staff .

Prompt response. Plumber was very knowledgeable and courteous. Problem resolved quickly.

Expensive, expensive and raising prices!!! There is a limit to how exploiting your captive customers!!! What do you say?????

I called to cancel my service because I'm moving. The service rep could barely speak English and was very difficult to understand. It took me 15 minutes to cancel as she was trying to sell me and the new home owner services. I don't even know the new homeowner. I had to get rude to get her to shut up and cancel my service after several tries. Then she tried to sell me service for my new home, but told me to call back when I know the day I'm moving. I said no, I want it cancelled now. I will never deal with this greasy company again. I plan on taking this up with AMAC too who recommended this greasy company.

If I could give zero stars I would. We had a plan with American Water Resources and were billed as part of our NJ-American Water Co. bill. One month they suddenly doubled the cost of the plan without warning. We called them to cancel because of the price increase but then they said if we stayed with them, we could get an even better price (lower than before the price increase). We agreed, but with the next bill, the cost was even higher than with the price increase! So, I called and they agreed to credit us the difference, but they did not. Over the next several months, I called every month for the credit and finally cancelled our service contract because they never gave us the credit. They made promises with every call and continued to provide false reassurances that the credit would be "in the next bill." It is not a lot of money, but it is the principle of the matter. I do not want to do business with companies that cannot be trusted. Make sure you review your bill every month!

American Water Resource was slow to respond to our sewer issue and sent a plumber who misdiagnosed the issue. The plumber advised repair would involve $11,000.00 in costs which included jackhammering our foundation and tearing out a tile floor. American Water Resource took four weeks to respond at which time they would only cover $700.00. We contracted our own plumber who determined the correct course of the problem which had nothing to do with our foundation and was able to repair it for a fraction of the cost. American Water Resource was unresponsive to our inquiries. We have severed our relationship with this company and advise other customers to beware of their claims for coverage.

The customer service of this company is atrocious at best. You get the runaround from obnoxious people unwilling to even try to help you. When you ask for a manager, they question you at every turn and ask why you want to speak to them then say they have no way to connect you to one. Such a scam!

This company has the worst communication ever! I bought a plan! The plan stated Water line Protection Program! I assumed it meant that all the water lines where covered if repair was needed, I was wrong there title needs to be specific as to what lines are covered! I have a water leak from my slab in my dining room, they will not cover it because I don't have the service line part of the coverage! When I called to report a repair that is what the asian told me! I immediately told them to cancel my current plan because it did not cover what I thought it did! after being sent to the cancel operator another asian hey tried to sell me the water service line program but it would take 30 days to kick in! Mean time I now have to pay for this repair out of my pocket! I told them I don't any plan with them! Beware of these crooks! I will never ever use this compant again!