Had to wait nearly 2 months for my order . Won’t be using them again

Appalling company. Item out of stock for over 2 months after ordered. Try and cancel and ask for full refund. Nothing, cease corresponding. Ask 4 times for order to be cancelled and refund made. Nothing. Then out of the blue get an e mail saying order sent, when I have asked 5 times for cancellation and full refund because I’m fed up waiting and have bought elsewhere! Absolute pile of crap, avoid at all costs! In April it was a new robotic storage system that was at fault and then a backlog of orders, total radio silence through May despite me sending them 5 emails, and in June my refund was delayed( I’d been asking for it for the past month) due to a fault in their payment system! Shocking company!

I asked for a refund before the anti malarials were sent because there was a delay and I would not receive before our trip to Africa. All ignored. Product sent 3 weeks after my return. Still requesting a refund. Terrible terrible service. Will be taking further b

Dreadful company, they don’t get in touch, waited almost 4 months for them to deliver, no way to speak to anyone. AVOID this company

I would have given zero stars if I could! I tried to file the below complaint after appalling service and still no products but funnily enough I STILL haven’t heard back from them. Filed on 18/06/2024. “ Order no. AYP61940. I would like to file a complaint. I placed this order 07/05/2024. The order was delayed but I received no communication of this until I chased multiple times on 14/05/2024. I was told it would be another week and agreed to wait. I chased again on 23/05/2024 to be told it was still delayed and would I like to proceed or have a refund. I requested an immediate refund as I had to source the products elsewhere. The service is honestly appalling from a company that is supplying medical products. People do not order these products in anticipation of needing them in a months time, they need them within the promised time period! Regardless, I have had no such refund and no further communication. Therefore, I would like to log a formal complaint and would appreciate the FULL refund to be processed including my the postage fee please. Please confirm that this has been done” I have not received the refund I requested and no further communication. Utterly disappointing service.

Took 2 months to arrive. Noone answers email. You live and learn by bad experience.

Appalling customer service and extremelly slow delivery tike. Will not be using again

When I placed an order the money was taken from my account but I did not receive the product for 3 months. I contacted AYP to ask for a refund several times but most of my messages were not answered. In view of these lengthy delays, I suggest that you should either not take the money till the product is in stock, or offer a refund - and improve your customer service!

Don’t use this company their service is very poor and they are difficult to contact.

My order had taken way too long to get to me. Very bad service