Beautiful set of straighteners and brush and bag love it all & love molly mae

I had a little problem with a product and Libby sorted this out really quick I shall definitely use beauty works again

I had a problem meaning my return would be late but reached out to WhatsApp and Holly was really understanding g and sorted it really quickly for me. Thanks very much!!

I've debating posting a review anywhere but after talking to friends and other hair stylists/ hair extensionists,I feel like the issues I've had should be spoken about. I had been using beauty works hair on myself for around 3 years having used Tape in hair before swapping to a weft last year. At first I loved the weft - albeit the one I chose was slightly bulky at the top and had a lot of return hair. Within a few weeks I had noticed some shedding from the weft - I originally thought nothing of it as all hair sheds and of course blonde hair has been through more of a process than dark or red. Baring in mind I am a professional and I do use professional only, sulphate free products and have done my whole career. By month 3 and 4 the shedding was UNBELIEVABLE - I couldn't run my hands through the weft without it either bunching up or shedding loads of hair every brush. I contacted BWs and was given different options - one of which included taking the weft out (at my own expense) and sending it to them for testing. I was hesitant on this for two reasons - 1 - Was it a conflict of interest in getting their own testing team to test their own product - which no doubt they would find no fault in by using their own testing team. 2 - I didn't want to be without my hair extensions. I take pride in how I look and having my hair done is part of my brand. The two members of the BWs team I spoke to were lovely and helpful, but on reflection I have found this to be not as helpful and forthright as I hoped, with the phonecalls I received did feel condescending - "Well we do have this £6 product" when I had already said several times I use professional hair products at home and in the salon. I was passed onto someone else and had another phone call (and several emails) which resulted in a replacement weft in a "goodwill gesture without an admission of fault" on their behalf as they would need to test the old weft. I did take the replacement weft and on the invoice ironically it had the words "REPLACEMENT - FAULTY" on the memo of the invoice. I had the replacement weft installed by my hairdresser in March - whilst this was definitely of better quality than the one purchased in August 2023 (installed September 2023) - again it started to shed and break within a couple of months. By August 2024 - so five months after getting the new weft it had shed dramatically again and I was back to feeling hopeless with my hair (not a good feeling when your job is to make people feel good about their hair and your hair isn't doing that for you) I have since then had more shedding and significant breakage and split ends from the second weft - just like the first weft I got in contact with in the first place. It has left me no choice but to replace the hair with another brand and I will no longer be buying or endorsing any beauty works products which is a shame because I did enjoy using their tapes. I cannot understand how the quality of the hair can be so different when I used both Silver and Ivory tapes and then went for an Ivory weft. All in all I am very disappointed in Beauty Works for calling themselves a luxury hair brand when their hair can't even last 6 months let alone any longer than that.

Over the moon with these! Love the colours! Cant wait to use them

Great experience with Lily taking my order, very efficient and friendly. Everything was in stock and available for next day delivery.

Just had a lovely phone call with Ellie helping me sort out a problem after I ordered the wrong hair. She was so helpful and understanding! I never dread calling Beauty works as they are always so friendly. Thank you Ellie! Xx

Bought the new Maja Jama clip in fringe , it’s more of a topper than a fringe which is exactly what I needed. Having always worn extensions I couldn’t cover the crown area as my hair was so thin from effects of surgery and menopause. This is so natural and I feel truly beautiful. Ordered the shade from watching BW instagram posts for reference and it arrived perfectly presented the next day. Will be purchasing another soon, thanks BW 🩷

Ellie is an asset to Beautyworks! Her customer service is second to one, I had 4 concerns on my account and she resolved them all within 10 minutes. Took all the stress away! Thanks Ellie x

Libby was really helpful and answered my question really quickly thank you