This was my second order from Book Outlet, and I am a happy customer. Both times, I ordered several books in order to get free shipping. I think the threshold for free shipping is very reasonable, and the prices for the books themselves is phenomenal. Some of them have significant shelf wear or even dirt on their covers, but they are new unread books, and I'm okay with it. I also think the selection is surprisingly good; every visit to the site is a treasure hunt. I do think there is room for improvement in the packaging: it's a coin toss as to whether a book will arrive with a banged-up corner due to being loose in the cardboard shipping box. Perhaps try Powells' technique of shrink-wrapping the stack of books to a piece of cardboard first so they don't shift around in transit.

Prices were awesome and books are in great condition

Love ordering from here, and prices are great. However, it does take forever to receive which is the downside. This time around the books were a bit damaged from the sloppy packaging.

Glad to have received the book I ordered. However, I wanted to give this book as a gift for someone and it has a big sharpie mark on the top of the book. Bummer. No way to get rid of the mark. Other than that, I was able to purchase it at a great price.

I was looking for a book but ended up buying three. I was really glad to find some books that had been on my wishlist at very good prices.

My order was missing two books and I still haven’t heard back from customer service to correct it.

Brand new books at a super low price!?! Amazing! Free shipping!?!? Amazing!

Always love shopping with you for the prices, easy to navigate site, and massive selection! My only issue lately has been the condition in which my packages arrive. Ever since the boxes have been changed to the easy-open top, they’ve arrived with splitting seams and corners. No damage to books has resulted from this so far, only cosmetic, however the continued damage is concerning. I always recommend your site to fellow readers and am unsure if they have experienced the same issue, but any doubt in a service can sour someone on repeating their business.

Fast and easy quality products.

Pages and covers of paperbacks bent. Dust jacket for a hardcover ripped and bent. Long shipping time.