My. Latest order has still not arrived

Shipping takes so long. Tracking is weird - difficult to really know the schedule & where package is in its journey. I have yet to receive a parcel that was not mangled. I’ve lost small books & bookmarks out of the holes & tares. I’ve received books missing pages - broken spines with loose pages. In addition I’ve tried numerous times to get positive results. One time I was required to prove things fell out through tears & holes. I’m still wondering how to accomplish this. Also I was required to return the damaged merchandise This I did - return postage was $30. When the books arrived I was then told that title was out of stock & you do not refund return postage or the cost of books So I am out twice. BTW this has happened 4 times. When the books arrive in good condition your prices cannot be beat. But the boxes are flimsy and the books are allowed to jiggle around during shipping. I know the brown paper once used was wasted but the books arrive in much better condition. I make these suggestions each time I receive a survey and NOT ONCE have I received a response or comments. The poor customer service runs rampant across the company.

My grandchild has enjoyed your books tremendously and that means so much to me. The books peak her curiosity about life in a positive and uplifting way and also while helping her establish a foundation for reading it also helps her peak her curiosity to explore the world around her. Thank you for your work in delivering them to her. Much appreciated!

Awful and will probably never buy here again. The way the books are packaged is horrendous, no packaging to ensure books don't fly around in the box. Box they do use is so easily to tear apart. 3 books came bent, the box was heavily damaged that I didn't have to tear any part of the box to open it, as it was already opened. It takes forever and a day for customer service to contact you back for an inquiry.

I am so thrilled to have found Book Outlet, and will be shopping here a lot. My only complaint is that when my boxes arrive they’re always open. Three times now the US post office has delivered my box of books and it is wide open. I haven’t lost a book yet! But I feel like there must be something wrong with the method used to seal the boxes.

This was my first order from Book Outlet. I thought it was easy, simple, and inexpensive. I'm looking forward to using the books for my students' families to check out and take home. I'm famliliar with many of the books and have not seen many of these titles for several years. I look forward to reading some of them to my students as well. I will definitely come back and order more from Book Outlet soon.

Best place to purchase books at a discounted rate, they truly live up to their name!

The book price was fabulous (a fourth of others’ prices) & arrived in perfect condition in a week. The transit time did seem slow & I was unable to track it with the link provided. I ended up emailing, & then calling & the representative I spoke to was very polite & helpful. The book arrived later that morning.

Got the book but it took what seemed like forever ! 11 days from order date to delivery. I needed it for a book club - not sure if the savings of $4 was worth the wait.

More than half of the books I ordered and was charged for did not come. The message saying my order was on its way included all the books I had ordered.